Leveraging the Value of Customer Engagement Data with Open CCaaS
The management and analysis of engagement data can be frustratingly difficult and complex. Data captured from multiple channels is locked away in disparate databases, in different data formats, behind varying interfaces and query technologies. To address this, Verint provides the Engagement Data Hub, a core component of Verint Cloud Platform (VCP).
Available to all VCP customers, the Engagement Data Hub is your first stop for storing and accessing engagement data – whatever its source. With new capabilities built on a modern data stack, the Engagement Data Hub makes it easy to discover, understand, and consume data from Verint and external solutions.
Watch this on-demand webinar to explore how Verint’s open approach to data helps you maximize the ROI of all of your customer engagement data.
Speakers
Hilie Bloch
Sr. Director, Product Management, Verint
Matthew Monahan
Sr. Director, Product Management, Verint
Watch now
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