Verint Innovate Awards 2022

The Verint Innovate Awards are here and they’re bigger, better, and easier to enter than ever!

Join us on November 17th to celebrate your achievements and enjoy dinner, drinks, networking, and insight sessions with your peers and industry experts. With up to 24 winners across 8 fantastic categories, this is a great opportunity to celebrate your successes and share in those of your peers.

Plus, you’ll have the opportunity to be the voice of our customers in 2023 and beyond!

How to Enter

This year we’ve made it easier than ever to get involved. Submitting your entry takes just 20 minutes and it’s as simple as 1,2,3:

  1. Take a look at this years award categories and download the entry form below
  2. Schedule a 20-minute call where we’ll help you draft your entry
  3. Review and submit the draft by October 1st  to [email protected]

Alternatively, if you prefer to write your own entry, you can simply fill in the entry form yourself and submit it to us at [email protected] before the 1st of October.

Shortlisted entrants will receive 2 free tickets to the awards evening, and if you’re a partner customer, your partner will also receive a free ticket.

You can also buy more tickets/tables at the awards (subject to availability) – please get in touch with [email protected] for more information.

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Here they come – Your fabulous awards categories for 2022

  • 1. Excellence in Workforce Engagement

    For embracing new ways of managing the modern workforce, such as empowering agents, supporting agent wellbeing with flexible working, or for adding a new kind of workforce of bots. This category is open to organisations who use automation to support, benefit, and empower their agents.

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    2. Innovating with AI & Analytics

    For transforming business and boosting customer engagement by embracing new technology: advanced machine learning models, natural language processing, intent recognition, and analytics engines.

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  • 3. Driving Digital-First Engagement

    For creating customer journeys with a connected experience across your consumer’s channel of choice to create differentiated experiences at scale that drive customer loyalty.

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    4. Elevating Experience Management

    For driving positive business outcomes by using multi-channel experience management solutions to analyse, predict, and prioritize change at scale.

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    5. Excellence in Back Office

    For demonstrating significant improvements in back office operations which have led to efficiencies and enhancements that positively impact operational performance and the overall customer experience.

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    6. Customer Engagement Champion

    For an individual or team who goes above and beyond in their day-to-day role (whether in the contact centre, CX, back office, branch, or marketing) to help customers have better experiences and in turn help their organisation to close the Customer Capacity Gap.

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  • 7. Better Together Award

    For an organisation that has successfully brought silos together to create a One Workforce strategy to deliver visible, understood, and connected customer interactions.

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  • 8. Engaged Customer Engagement Award

    This award will be given to our most engaged Verint Elevate member who has demonstrated a strong implementation of Verint Solutions and engagement with Verint and other customers.

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