The 2023 Verint Innovate Awards are open!

The Verint Innovate Awards celebrate our customer’s achievements in the EMEA arena of EX and CX. The competition is fierce and it’s an opportunity to join our prestigious dinners across EMEA.

With 8 categories and up to 24 winners, it’s an opportunity to be the voice of our customers and share your individual, team and organisation’s successes along with some of the other trailblazing organisations in EMEA.

Success is created all year around, and we are already receiving applications for the 2023 awards – you can do the same.

A glimpse of who won in 2022

Verint Innovate Award Winners 2022:

Excellence in Workforce Engagement: Capita Southern Water (Silver winner), Tryg (Gold winner), LetsGetChecked (Platinum winner), Millennium Bank (Platinum winner).

Innovating with AI & Analytics: Vodafone Germany (Silver winner), First National Bank (Gold winner), Aviva (Platinum winner).

Driving Digital-First Engagement: Equiniti (Silver Winner), Micro Focus (Gold winner), Enfield Council (Platinum winner).

Elevating Experience Management: VodafoneZiggo (Silver winner), du Telecom (Gold winner), EVRi (Platinum winner).

Excellence in Back Office: Vitality (Silver winner), NHS Pensions (Gold winner), Tesco Bank (Platinum winner).

Customer Engagement Champion: Halfords Group (Silver winner), Sophos Group (Gold winner), First National Bank (Platinum winner).

Better Together: Legal & General Group (Silver winner), Capitec Bank (Gold winner), The Football Association (Platinum winner).

Engaged Customer of the Year: BNP Paribas Poland (Silver winner), Florius (Gold winner), Nationale-Nederlanden (Platinum Winner).

Benelux Innovate Awards: RWS (Silver winner), Gemeente Den Haag (Gold winner), 5CA (Platinum winner, Netherlands), KBC (Platinum winner, Belgium).

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The awards categories for 2023:

  • 1. Excellence in Workforce Engagement

    For embracing new ways of managing the modern workforce, such as empowering agents, supporting agent wellbeing with flexible working or for adding a new kind of workforce of bots. This category is open to organisations who use automation to support, benefit, and empower their agents.

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    2. Innovating with AI & Analytics

    For transforming business and boosting customer engagement by embracing new technology: advanced machine learning models, natural language processing, intent recognition, and analytics engines.

  • 3. Driving Digital-First Engagement

    For creating customer journeys with a connected experience across your consumer’s channel of choice to create differentiated experiences at scale that drive customer loyalty.

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    4. Elevating Experience Management

    For driving positive business outcomes by using multi-channel experience management solutions to analyse, predict, and prioritize change at scale.

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    5. Excellence in Back Office

    For demonstrating significant improvements in Back Office operations which have led to efficiencies and enhancements that positively impact operational performance and the overall customer experience.

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    6. Customer Engagement Champion

    For an individual or team who goes above and beyond in their day-to-day role, whether in the contact centre, CX, back office, branch, or marketing, to help their customers have better experiences, and in turn help their organisation to close the Engagement Capacity Gap.

  • 7. Better Together Award

    For an organization that has successfully brought silos together to create a One Workforce strategy, delivering visible, understood and connected customer interactions.

  • 8. Engaged Customer Engagement Award

    This award will be given to our most engaged customer who has demonstrated a strong implementation of Verint Solutions, engagement with Verint and other customers, and is an active Verint Elevate member.


The 2023 awards are open – download an entry form here.

Submit your entry in 3 easy steps:

• Download the form
• Book a 30 minute call with our writers – they will listen to your story and help you draft your entry. For availability please email [email protected]
• Submit your entry to [email protected] – the deadline to enter is the 1st of Oct 2023

Shortlist announcements will be made on 16 October – every shortlisted customer receives 2 free tickets to the awards dinner (customers through a Verint Partner: 1 additional partner ticket) of their choice with an option to purchase more tickets (subject to availability).

The awards dinners will take place from the 16th of November onwards with final dates being announced on the 16th of October. London 23 November, all other regional dinners between 16 – 30 November.