Choreographing the Bank Branch Experience

Watch this “day in the life” video to see how Branch Workforce Management improves both branch banking customer and employee experience.

• Accurately staff each branch with the right roles to meet customer needs.
• Integrate branch scheduling and digital appointment booking to create a more seamless customer journey across digital and physical channels.
• Better manage branch traffic with advanced queue management technology.
• Capture and analyze in-branch interaction data to continuously improve CX.