Beyond the Bot: Agentic AI and the Hybrid Workforce
You’re hearing a lot about agentic AI, but what exactly does it do for your CX operations and contact center?
In this session, we explore what it means for AI to be truly agentic — able to listen, understand, and act — and why that distinction is transforming how brands think about workforce automation.
We cover:
- The true definition of agentic AI, and real-life examples of this technology at work
- Verint-led research on consumer’s AI usage and preferences
- How Verint Intelligent Virtual Assistant delivers agentic AI experiences for both customers and contact center agents.
We also address the compliance question directly: how Verint uniquely orchestrates NLU and generative AI in a single platform, so you get the power of modern AI without the regulatory exposure.
Speaker:
Heather Richards
GVP, GTM Strategy
Verint
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