MyVerint Mobile App for Employees
The MyVerint App is a one-stop mobile shop for employees. It enables employees to manage their schedule and performance data on their phone, anytime, anywhere.
Verint Mobile Applications for Employee Engagement and Customer Feedback
Verint Mobile Applications
Streamline and improve both employee and customer engagement with easy-to-use, anytime, anywhere mobile applications.
Key Benefits of Verint Mobile Applications
Employee Engagement
Easy access to schedules, performance metrics, and managers, with the ability to take action 24/7, helps create a more informed and engaged workforce.
Clarity and Control
Keep the lines of communication open between employees and supervisors with real-time notifications, scheduling opportunity alerts, and up-to-date performance metrics.
Timely Customer Feedback
Make it easy for customers to complete feedback surveys with in-the-moment access via their mobile device. Get timely, interaction-specific insights.
Verint Mobile Applications
Calabrio WFM MyTime Mobile App
Calabrio’s self-service mobile app and portal for contact center agent scheduling, shift management, and team communication. Keep agents informed and engaged.
Verint Mobile Applications for Customers
Capture customer feedback from wherever they are, in a store, at a sports venue, on their phones or desktops.
Improve Employee Engagement and CX with Verint Mobile Applications
We live in a digital world. Employees and customers alike expect easy-to-use, self-serve convenience in all aspects of their lives.
Verint Mobile Applications give employees a one-stop shop for all their scheduling and performance management needs. Employees can access their schedules and performance data anytime, anywhere from their mobile phone, and take actions, such as:
- Requesting time off
- Volunteering for overtime
- Adjusting their schedule
- Checking their performance metrics
- Contacting their manager.
Customers can use Verint’s Voice of the Customer mobile application to complete feedback surveys in device-friendly formats over the web, email, and SMS. Capture feedback right on the spot, whether the customer is in a retail store, at a sponsored event, or commuting home on the train.
“The Verint mobile app is a crucial way that we enhance the employee experience and motivate people to be their best.”
Verint’s Agent-Centric MyVerint Mobile App
The MyVerint App is a one-stop mobile shop for today’s contact center agents, giving them 24-hour access to their schedule and performance data.
Related Solutions
Verint Workforce Management
Optimize your contact center and enterprise workforce with the workforce management solution ranked highest in customer satisfaction in the industry.
Calabrio Workforce Management
Speed deployment of robust, AI-powered WFM capabilities designed for the inbound contact centers looking for ease of use and the ability to balance the needs of the organization and the employee experience.
Verint Performance Management
Give employees and managers visibility into performance to help drive better service and deeper job satisfaction.
Verint Voice of the Customer
Listen everywhere, analyze deeper, and act immediately on engagement data insights to elevate CX and drive AI business outcomes.
Capture Customer Feedback from Anywhere
Customers want to interact on their channel of choice – and the number of channels is ever-expanding. Verint Voice of the Customer solutions empower you to listen, analyze, and act on customer and employee feedback across the enterprise and on web and mobile channels.
You can deploy customer feedback surveys in mobile-device-friendly formats over the web, email, and SMS. Collect customer feedback at retail stores, sponsored events, or anywhere with unreliable connectivity. Collect timely, interaction-specific feedback right on the spot for granular insights into CX across different channels and interaction types.
Check out all of our Voice of the Customer capabilities.
Learn more about Mobile Applications
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