The 2026 CX Blueprint: Harmonizing Automation & Human Intuition
In an age where AI is becoming a commodity, the competitive advantage for the C-Suite is no longer just ‘having’ AI — it’s the strategic orchestration of AI and human talent to close the Engagement Gap.
Date: May 14th 2026
Time: 6:00pm SLST – 9:30pm SLST (includes networking dinner)
Venue: Sheraton Colombo Hotel, Colombo, Sri Lanka
This roundtable operates under Chatham House Rules. Participants are free to use information shared in the discussion, but may not attribute any statement to a named individual or organisation. This ensures frank, open dialogue — free from public positioning or reputational risk.
Why this matters now?
AI adoption in customer experience is no longer a differentiator — it’s table stakes. The real question is whether your organisation is extracting strategic value from the intersection of automation and human judgment. Contact centres are automating transactions but losing engagement. AI tools are deployed, but operating in silos. The Engagement Gap widens.
This roundtable is curated for customer experience, customer service and operations leaders across Sri Lanka’s Banking, Insurance, Telecom, and BPO sectors to tackle this head-on — with candour, peer insight and open discussion. Please fill your details in the form to participate in this roundtable.
Why you should attend?
- Learn what it means to consider customer experience an objective for organisations and not just a differentiator.
- Discover practical actionable insights to align automation investment with human capability.
- Network with your peers navigating similar strategic challenges.
Host and Moderator
Sandra De Zoysa
Founder, CEX CompanyAnil Chawla
MD, Verint India & SAARC
Registration
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