Verint Speakers in August: Harnessing AI + Data to Turn Insight into Action
August 1, 2025
Turning Insight into Action – Pilot Flying J’s CX Transformation Story
August 5; CRMXchange Webinar
Join Verint’s Jason Valdina, GTM Strategy Sr. Director, Five9’s Tim Richter, Senior Director of Product Marketing and several members of Pilot Travel Centers’ team 1 p.m. ET.
Hear directly from Pilot Flying J, one of the largest travel center operators in North America. This company will share how they transformed their customer experience into an insight-driven, high-performing operation. Whatever your industry, you’ll pick up tips on tackling big challenges such as call spikes, inconsistent service, and a lack of agent visibility. Not only did the customer experience improve—so did life for the Guest Services, Service Desk, Logistics, and HR teams too.
With insights from an eight-year partnership and 300+ shared customers, Verint and Five9 are bringing real talk and real results.
Hot Takes on AI-Powered Quality Management
August 5; Verint Hosted Webinar
Join Verint’s Nicole Nevulis, GTM Strategy Sr. Director, and Reka Sarudi, Sr. Content Marketing Manager at 1:30 p.m. ET. They will explore how contact centers and back-office teams are adapting their Quality Management (QM) strategies in the age of AI and automation. They’ll reveal key findings from Verint’s latest survey and unpack how teams are balancing manual and automated evaluations, what priorities matter most, and how AI is being introduced into quality programs.
In this 45-minute session, we’ll explore:
- Top challenges and goals in today’s QM landscape
- Trends in automation, evaluation coverage, and coaching
- Practical steps to evolve your QM approach in 2025 and beyond.
Whether you’re relying on manual techniques, automation, or already leveraging AI, this webinar offers practical insights and peer benchmarks to guide your next steps.
Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data
August 13; Destination CRM Webinar
Join Verint’s Frank Schneider, VP AI Evangelist, at 2 p.m. ET as he and other panel members explore how omnichannel solutions are transforming customer service. Customer expectations are evolving, and so are the tools for delivering efficient, smarter customer care. Learn how AI and automation enable faster, more accurate responses. Discover how businesses are using data to deliver personalized experiences at scale.
This panel of experts will discuss key trends such as the rise of chatbots as a primary service channel, advancements in customer analytics, and the value of seamless, consistent engagement across channels. Find out how to unify interactions across social media, email, and live chat to create a truly connected customer experience.