The Future of CX

The Future of CX: Connected, Intelligent, Measurable

The executive promise: Resolve customer needs faster, increase service capacity, and turn every conversation into an opportunity to improve.

Omni Channel from Agentforce Service and Agentforce Agent from Salesforce
Improve service quality and turn customer conversations into actionable business insights with Verint Quality Automation and AI-powered Speech Analytics.
Match staffing to customer demand, control costs, and maintain service levels with Verint Workforce Management.

4:00 PM
Opening: Better Together: Salesforce is your Customer 360 and Verint is your CX execution engine

4:10 PM
Connected Service: From Customer Context to Faster Resolution
From customer front to back office experience

4:40 PM
More Capacity, Better Service: Empowering the Workforce with AI

5:10 PM
Short Break

5:15 PM
Beyond the Conversation: Turning Service Requests into Completed Actions

5:45 PM
Every Conversation Counts: Turning Quality and Customer Insights into Improvement

6:15 PM
Joint Showcase: “Why Is This Customer Calling Again?”

6:50 PM
Closing: Your Next CX AI Opportunity

7:00 PM
Executive Dinner & Account Conversations

952 Thanon Rama IV
Krung Thep Maha Nakhon 10500