24th July 2025
Melrose Arch, Johannesburg
24 July, 2025
Join us for the second edition of our annual event, Engage on the Road South Africa at the Marriott Hotel Melrose Arch, Johannesburg. This event is designed for customers and senior customer engagement professionals interested in the latest AI solutions for Contact Centres which can help enhance Customer Experience (CX).
What to Expect:
- Engaging Sessions: Join our CX specialists as they share their insights, experiences, and innovative ideas on connecting silos and unifying channels.
- Discover Automation Benefits: Learn how automating your CX workflows can deliver significant ROI by reducing operating costs and elevating CX.
- Verint Platform: Explore how the platform can harness data and AI to achieve significant cost reductions and elevate customer experience, with results visible in weeks rather than months.
- Customer Success Stories: Hear firsthand how Verint customers achieve remarkable AI Business Outcomes, Now.
Don’t miss this opportunity to connect, learn, and transform your CX strategies!
Speakers
John Sanei
The World's Top 5th Futurist, 5x Best-selling Author, Keynote Speaker on Human-A.I DynamicsJohn Sanei is ranked as the World’s Top 5th Futurist for 2025, and is an international keynote speaker on Human-AI Dynamics. With 11 books to his name – 5 of them best-sellers – John helps Fortune 100 companies, governments, and royal families rethink the future and navigate human-AI dynamics.
Steve Bell
VP Solutions Consulting EMEA, VerintSteve leads the Verint’s Solutions Consulting Team. This expert group is a powerhouse of knowledge, supporting and advising customers on how the broad portfolio of Verint solutions can help their organisations enhance customer loyalty, increase revenue, mitigate risk, and manage operational costs. Steve has over 25 years of experience within the Contact Centre and Customer Engagement industry. He joined Verint over 15 years ago, and prior to that held Solutions Management roles across a number of Contact Centre solution providers.
Brandon Jones
Business Process Engineer, First National Bank, South AfricaLuis Silva
Solutions Consultant VerintAki Anastasiou
Journalist and Technology EvangelistWith over three decades in the media, spanning across radio, print and television Aki Anastasiou has seen the evolution of technology and the changes it has brought to society through different lenses.
As one South Africa’s top futurists, technology influencers, facilitators and conference hosts, Aki thrives on innovation and digital transformation, and the incredible impact it is having on global citizens and business.
Aki Anastasiou keeps his finger on the pulse of technology by attending global tech conferences and being a sought-after speaker on innovation and digital transformation.
Agenda
| 09:15 | Registration & welcome coffee (Ballroom Foyer) |
| 09.40 | Welcome and housekeeping |
| 09.45 | Stronger Faster AI Outcomes: Moving from AI Outcomes to AI Success In a world where exceptional customer experience is a competitive differentiator, CX leaders must rethink how they engage with customers—without simply adding more staff. This session from Steve Bell will help you discover how to accelerate automation, reduce costs, and deliver real CX impact—right now. |
| 10.15 | A.I. Frontiers for Leaders: Optimizing Decision-making in changing Business Landscapes In this keynote John Sanei simplifies the complexities of A.I, empowering leaders to assess how much—or how little—they’re leveraging its capabilities. Whether optimizing existing processes, transforming customer experiences, or pioneering entirely new industries—this session challenges leaders to adopt A.I as both a tool and a lens for bold, future-focused decisions. |
| 11.05 | Networking Break |
| 11.25 | Customer video |
| 11.30 | AI Business Outcomes, Now™: Revolutionising Contact Centres with AI-Powered Bots Discover how to transform customer engagement through fast, targeted automation. Quick to deploy, easy to integrate into existing workflows, and designed to perform specific tasks that boost efficiency and enhance CX and deliver immediate, measurable results. |
| 12.05 | Modernising Workforce Management: Real-Time Tools and Smarter Scheduling Facing the challenge of managing a dynamic workforce First National Bank set out to modernize its approach to workforce management. The goal was to improve visibility, reduce manual processes, and enhance the employee experience—without overcomplicating day-to-day operations. |
| 12.35 | Lunch – Archer Bar & Eatery |
| 13.35 | Double Your Agent Capacity with Verint Agent Copilot Bots Real-time assistance for agents is more critical now than before, as organizations seek to do more with less. Explore the power of AI in your contact centre without overhauling your existing setup. Start small and prove value fast. |
| 14.20 | Customer video |
| 14.25 | Executive Panel – Inside CX: What Works, What Doesn’t, and What’s Next This panel discussion of CX leaders explores the evolving landscape of customer experience (CX), highlighting proven strategies, common pitfalls, and emerging trends shaping the future of CX. |
| 15.10 | Customer video |
| 15.15 | Wrap up & Networking Refreshments |
Please Note: The times listed in this agenda are subject to change. We appreciate your understanding and flexibility as we strive to provide the best experience for all attendees.
Location
Johannesburg: Marriott Hotel Melrose Arch
42 The High St, Melrose, Johannesburg, 2076, South Africa
The Marriott Hotel Melrose Arch is the premium business hotel in Johannesburg South Africa providing state-of-the-art business facilities within the gated Melrose Arch Precinct, vibrating with the energy of the myriad trendy cafés, high-street boutiques and al fresco restaurants just moments from its doorstep. This particular hotel launched as part of Marriott Hotels’ “Let Your Mind Travel” campaign inspired by meaningful conversations and a marriage between leisure and business through a first-of-its-kind partnership with TED.
Thank you for your interest in Engage on the Road South Africa. We truly appreciate your support. Unfortunately, we are currently at full capacity and are unable to accommodate additional attendees at this time.
We hope to see you at one of our future events.