EMEA User Forums 2026

Power Performance with Verint EMEA User Forums 

At Verint’s EMEA User Forums, you’ll discover a dynamic space designed to inspire innovation and empower growth. These virtual events hosted on Teams bring together a vibrant community of professionals to share best practices, tackle real-world challenges, and explore new ways to succeed in today’s evolving contact centre and back-office environments.

Connect with peers, gain insights from Verint experts on the latest functionalities and strategies, and hear firsthand how customers are transforming their operations – driving success, overcoming obstacles, and elevating both employee and customer engagement, all by getting the most out of their solutions.

Don’t miss the opportunity to join, engage, and transform to shape the future of your organisation.  

  • Tuesday 10th March 
    • Communities: 10.00 – 12.00
    • Operations Manager: 10.30 – 12.30
  • Wednesday 11th March 
    • Business Analytics: 10.00 – 12.00
    • CX Automation & Knowledge Management: 10.30 – 12.30
  • Thursday 12th March 
    • WFM: 10.00 – 12.00
    • Quality Management: 10.30 – 12.30

Why Attend? Your Key Benefits

  1. Connect with a Thriving Community
    Build meaningful relationships with peers, industry leaders, and Verint experts. Share experiences, exchange ideas, and grow your professional network.
  2. Gain Actionable Insights
    Discover best practices and innovative strategies to overcome challenges in contact centre and back-office environments. Learn how others are driving success and transforming engagement.
  3. Stay Ahead with Expert Knowledge
    Hear directly from Verint specialists about the latest updates, functionalities, and solutions designed to help you achieve operational excellence.
  4. Learn from Real-World Success Stories
    See how customers are maximising their Verint solutions to further improve performance, boost employee satisfaction, and deliver exceptional customer experiences.
  5. Shape the Future
    Collaborate, innovate, and contribute to a community focused on growth and transformationto drive positive change in your organisation.
  • Join

    Become part of a community where ideas and expertise come together.

  • Engage

    Connect, share, and collaborate to spark meaningful conversations.

  • Transform

    Turn insights into action and drive measurable outcomes in your organisation.

Need more details?  

Our helpful User Forum FAQs cover everything from registration to session formats, providing clear guidance on what to expect and how to get the most out of your experience. Click below to access the document and find your essential information in one place.

EMEA User Forum FAQs
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Agendas

Communities Agenda

Discover new ways to enhance your Verint Community solution in this interactive session. Gain valuable insights from fellow users and industry experts and take part in thought-provoking discussions to explore best practices and innovative approaches.

Operations Manager Agenda

Learn how to make the most of Verint Operations Manager in this collaborative session. Explore key updates, connect with peers, and engage in interactive conversations designed to help you improve workflow and drive organisational success.

Business Analytics Agenda

For all Speech, Text and Data Insights users, this forum is designed to bring together seasoned professionals and newer users to share best practices, explore capabilities, and deepen your understanding of Verint’s Business Analytics solutions. From Speech and Text Analytics to the Genie Bot and Data Insights, this session will focus on real-world applications, whether you’re looking to refine your current workflows or unlock new insights, this forum is your space to connect, learn, and deliver faster, stronger outcomes.

CX Automation & Knowledge Management Agenda

Uncover innovative ways to leverage automation and knowledge management to streamline processes and elevate customer experience. Join thought-provoking discussions, explore practical applications, and connect with professionals navigating similar challenges.

Session agenda  

  1. Welcome and introduction
  2. Customer Presentation
  3. Round Table/Open Discussion
  4. Feature Spotlight

Workforce Management Agenda

Take a closer look at workforce planning and scheduling techniques that empower employees and drive productivity. Explore flexible solutions, hear real-world experiences, and uncover ways to enhance engagement and scheduling efficiency.

Quality Management Agenda

Discover fresh approaches to Quality Management and automation, unlocking new ways to enhance compliance and streamline processes. Engage in insightful discussions, hear diverse perspectives, and explore strategies to refine your operational performance.

  • The State of Quality
  • Customer Spotlight
  • What’s New
  • Ask an Expert

Communities Agenda

Discover new ways to enhance your Verint Community solution in this interactive session. Gain valuable insights from fellow users and industry experts and take part in thought-provoking discussions to explore best practices and innovative approaches.