EMEA User Forums 2026

Power Performance with Verint EMEA User Forums 

At Verint’s EMEA User Forums, you’ll discover a dynamic space designed to inspire innovation and empower growth. These virtual events hosted on Teams bring together a vibrant community of professionals to share best practices, tackle real-world challenges, and explore new ways to succeed in today’s evolving contact centre and back-office environments.

Connect with peers, gain insights from Verint experts on the latest functionalities and strategies, and hear firsthand how customers are transforming their operations – driving success, overcoming obstacles, and elevating both employee and customer engagement, all by getting the most out of their solutions.

Don’t miss the opportunity to join, engage, and transform to shape the future of your organisation.  

  • Tuesday 10th March 

    • Communities: 10.00 – 12.00
    • Operations Manager: 10.30 – 12.30

  • Wednesday 11th March 

    • Business Analytics: 10.00 – 12.00
    • CX Automation & Knowledge Management: 10.30 – 12.30

  • Thursday 12th March 

    • WFM: 10.00 – 12.00
    • Quality Management: 10.30 – 12.30

Why Attend? Your Key Benefits

  1. Connect with a Thriving Community
    Build meaningful relationships with peers, industry leaders, and Verint experts. Share experiences, exchange ideas, and grow your professional network.
  2. Gain Actionable Insights
    Discover best practices and innovative strategies to overcome challenges in contact centre and back-office environments. Learn how others are driving success and transforming engagement.
  3. Stay Ahead with Expert Knowledge
    Hear directly from Verint specialists about the latest updates, functionalities, and solutions designed to help you achieve operational excellence.
  4. Learn from Real-World Success Stories
    See how customers are maximising their Verint solutions to further improve performance, boost employee satisfaction, and deliver exceptional customer experiences.
  5. Shape the Future
    Collaborate, innovate, and contribute to a community focused on growth and transformationto drive positive change in your organisation.

  • Join

    Become part of a community where ideas and expertise come together.

  • Engage

    Connect, share, and collaborate to spark meaningful conversations.

  • Transform

    Turn insights into action and drive measurable outcomes in your organisation.

Need more details?  

Our helpful User Forum FAQs cover everything from registration to session formats, providing clear guidance on what to expect and how to get the most out of your experience. Click below to access the document and find your essential information in one place.

EMEA User Forum FAQs

Agendas

Communities Agenda

Discover new ways to enhance your Verint Community solution in this interactive session. Gain valuable insights from fellow users and industry experts and take part in thought-provoking discussions to explore best practices and innovative approaches.

  • Welcome & Introductions
  • Partner Content: 3sides are joining us to host a workshop on their “SMILE” Community Management Framework.
  • Customer Spotlight: Hear from Community customer National Autistic Society on their experience and success at the Verint Inspire Awards 2025 in the category Excellence in Regulatory Compliance.
  • Round Table: Latest hot topics from customers where you can ask questions and hear what’s working for others.

Operations Manager Agenda

Learn how to make the most of Verint Operations Manager in this collaborative session. Explore key updates, connect with peers, and engage in interactive conversations designed to help you improve workflow and drive organisational success.

Business Analytics Agenda

For all Speech, Text and Data Insights users, this forum is designed to bring together seasoned professionals and newer users to share best practices, explore capabilities, and deepen your understanding of Verint’s Business Analytics solutions. From Speech and Text Analytics to the Genie Bot and Data Insights, this session will focus on real-world applications, whether you’re looking to refine your current workflows or unlock new insights, this forum is your space to connect, learn, and deliver faster, stronger outcomes.

  • Welcome & Introductions
     
  • Customer Case Study
    Customer success story from a large UK bank.
  • Customer & Consulting User Panel
    Live Interactive panel discussion covering insight to stronger outcomes.
  • Interactive Hands-on
    Live hands-on session with Verint specialist.
  • Feature Spotlight
    Recent updates and enhancements
    Bot Spotlight.
  • Wrap-Up & Key Takeaways
    Summary of key takeaways & how to stay connected.

Channel Automation & Knowledge Management Agenda

Uncover innovative ways to leverage automation and knowledge management to streamline processes and elevate customer experience. Join thought-provoking discussions, explore practical applications, and connect with professionals navigating similar challenges.

  • Feature Spotlight Highlight interesting features in Channel Automation and Knowledge Management.
  • Customer User Panel

    Listen to other users as they share how they’ve leveraged Verint’s solutions to deliver stronger outcomes.

  • Interactive Hands-on Live hands-on session with Verint specialist.
  • Solution Update
    What are the latest features and a sneak peak on upcoming innovation.

Workforce Management Agenda

Take a closer look at workforce planning and scheduling techniques that empower employees and drive productivity. Explore flexible solutions, hear real-world experiences, and uncover ways to enhance engagement and scheduling efficiency.

  • Innovation

    A deep dive into upcoming WFM enhancements: Explore the latest development plans, preview new features, and see how they’ll elevate your workforce management strategy.

  • Customer Spotlight

    Real‑world success from a WFM user: Hear practical insights from a customer who will share how they apply WFM in their operation and the measurable business outcomes they’ve achieved.

  • Consulting Focus

    Mastering skills and non‑voice channels: Managing multi‑skilled environments can be complex. Our experts will demonstrate how Verint WFM simplifies this work and how to optimise performance across diverse channels.

  • Ask the Expert

    Live answers to your pre‑submitted questions: Our specialists will address the key topics and challenges raised during registration.

  • 12:00 – 12:30: Lunch & Learn
    Optional session with Verint expert Alan Gates: Discover how Verint’s Knowledge Automation Bot equips agents with instant, accurate information – empowering them to confidently resolve even the most complex customer queries.

Quality Management Agenda

Discover fresh approaches to Quality Management and automation, unlocking new ways to enhance compliance and streamline processes. Engage in insightful discussions, hear diverse perspectives, and explore strategies to refine your operational performance.

  • The State of Quality
  • Customer Spotlight
  • What’s New
  • Ask an Expert

Communities Agenda

Discover new ways to enhance your Verint Community solution in this interactive session. Gain valuable insights from fellow users and industry experts and take part in thought-provoking discussions to explore best practices and innovative approaches.

  • Welcome & Introductions
  • Partner Content: 3sides are joining us to host a workshop on their “SMILE” Community Management Framework.
  • Customer Spotlight: Hear from Community customer National Autistic Society on their experience and success at the Verint Inspire Awards 2025 in the category Excellence in Regulatory Compliance.
  • Round Table: Latest hot topics from customers where you can ask questions and hear what’s working for others.