Digital Transformation: Achieving 90% Online Services by 2030

April 30th 10:00-12:00

Local governments face numerous challenges in their journey towards digital transformation. From integrating new technologies to ensuring accessibility and efficiency, the path can be complex. To help navigate these challenges and provide immediate solutions, we invite you to our virtual event, Digital Transformation: Achieving 90% Online Services by 2030.

Why Attend?

  • Immediate Solutions: Discover practical strategies to overcome current digital transformation hurdles.
  • Future Planning: Learn how to set and achieve long-term digital goals.
  • Expert Insights: Gain valuable knowledge from industry experts on overcoming digital transformation challenges.

 

Register Now

Hosts

Speakers

  • Dara Kiernan

    KPI Consulting Ireland - Best-Selling Author (“Freefall”) & Independent Contact Centre & Leadership Consultant

  • Joe Bourke

    IT Solutions - Managing Director

  • Jean Inglis

    The City of Edinburgh Council - Operations Manager, Customer and Digital Services

  • Karin Hill

    The City of Edinburgh Council - Programme Manager, Customer and Digital Services

  • Ian Robson

    Verint - Local Government Lead

  • David Moody

    Verint - Global GM Citizen Engagement

Agenda

10:00 – 10:10 | Welcome and Opening Remarks

10:10 – 10:35  | Local vs Global Market Trends and Challenges

10:35 – 11:00 | Strategies for Effective Digital Transformation

11:00 – 11:10 | Comfort Break

11:10 – 11:40 | Verint Success Story from The City of Edinburgh

11:40 – 11:55 | Q&A Panel

11:55– 12:00 | Closing Remarks

The City of Edinburgh Success Story

The City had struggled to make their incumbent solution work over a period of time and were looking for new, innovative features that would enable them to deliver service requests across multiple channels more quickly and efficiently, thereby improving customer service delivery for their citizens. Verint were awarded the opportunity to deliver their Verint for Citizen Engagement solution on the Verint Cloud and with that offered true automation through integration, true omni-channel service delivery using our Customer Portal and Case Management capabilities.

Benefits 

  • Increased use of online self-service (by 25%).
  • Improved customer satisfaction (by 15%).
  • Eliminated manual interventions and shifted to digital self-service.
  • Improved employee experience with unified access to systems, easy navigation and simple processes.
  • Reduced costs and increased savings vs previous vendor.
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