Harsha Bhogle is popularly acknowledged as the voice of Indian cricket and has been working in the sports broadcasting space for over 3 decades in various capacities.

He brings a fan’s perspective to the cricket telecast and is seen as a voice of reason which makes him acceptable across all cultures. His unique background, a chemical engineer and a management degree from IIM-Ahmedabad, India’s premier business school, has made him a role model for many.

He has been the face of some memorable broadcast signature programs like “Harsha Unplugged” and “Harsha On-line”. ESPN also launched a reality show titled “Harsha ki khoj” (Translated as The Search for Harsha) to find new anchors on their channel.

Manish Shah is a highly regarded and respected senior business leader in the Asia Pacific region with experience of more than 30 years of business technology, customer engagement and customer experience management. Since joining Verint almost 20 years ago as the first employee in the APAC region, under his leadership, Verint has achieved significant market share and became absoluate leader in providing AI and Automation driven Cloud Customer Engagement.

Manish is passionate about digital transformation, analytics and automation and is often invited to speak on BPO, Shared Services, Customer Experience and Customer Engagement. His expertise and insights is sought after by clients, IT and technology professionals, the media and other industry influencers.

Anil Chawla is a digital transformation evangelist, who is driven by relationships to deliver excellence in customer engagement and experience.

He is a highly respected business leader in the industry with over two decades of experience in business transformation, strategic planning, sales execution, pre-sales, technical consulting partner engagement and customer engagement.

Since the start of his journey with Verint in 2012, Anil has delivered sustained revenue growth and has consistently exceeded organizational expectations. With responsibilities to achieve revenue, profitability and market share, under his leadership, Verint is now the strategic partner for several South Asian organizations across key verticals like Enterprise, BPO, BFSI, Telecom, Retail, shared service centers and citizen services.

Anil is an empathetic leader who is endorsed by his peers for steering Customer Experience (CX) outcomes, operational efficiencies through AI & Analytics driven Automation.

Anil Joglekar, a legend in the IT industry with over 40 years of transformative influence, has been at the helm of CS Infocomm as its Founder and Managing Director. He embodies a customer-centric philosophy that has captured the admiration of India’s corporate and BPO sectors.

Anil’s inventive genius shines through his groundbreaking creations, including the patented “Enterprise Collaboration Hub” (ECH), which has reshaped unified customer experiences. His trailblazing introduction of “Interactive Voice Response” (IVR) technology in India in 1995 and the pioneering concept of “Unified Contact Centers” have propelled industry growth over the past three decades.

But the innovation doesn’t stop there. Anil’s latest brainchild, ‘@HOME,’ a digital interaction platform, emerged during the pandemic. It is an integrated virtual platform designed to empower organizations to create immersive and personalized customer interactions from the comfort of their homes.

Anil’s mastery of Unified AI, used to personalize digital interactions, has significantly elevated customer experiences, nurturing loyalty, and driving remarkable revenue growth. Globally recognized as an industry thought leader and mentor, Anil is a coveted speaker at technology conferences and a driving force behind CS Infocomm’s extraordinary success.

Rajesh Yadav is an archetypal technology wizard. From his perch as the Global Head of Technology, Rajesh keeps a bird’s eye view on the emerging trends in voice & data technologies and simultaneously, has an insight into both the intrinsic as well as extrinsic aspects of intractable problems that customers pose to CS Infocomm.

His experience on the infrastructure side of technology as well application solutions allows him to have a 360o view of the technology landscape, devising innovative solution that leverage his gargantuan knowledge. Rajesh manages a large service delivery and R & D team and has created a new crop of exceptional technology talent in-house. Owing to deep learning on Contact Center technology platforms, Rajesh has earned respects for his stellar insights from industry leading OEM’s.

Rajesh personally has built empathetic connections with more than 200 customers that currently work with CS Infocomm. Rajesh embodies the focus on “Customer Delight” at CS Infocomm and his leadership has invigorated his team to tread on the same path with greater vigour.

A customer analytics evangelist, Prashant Pandey comes with over 20 years of corporate experience. Through his professional stint in IT enabled services, Prashant has carved a niche for himself in customer services, training & application consulting, business development and client relationship management.

As Director, Customer Analytics, Prashant is extensively engaged in mapping client’s business requirements to the application functionalities and in deploying the applications at the client location/process.

While executing medium to large scale Quality Monitoring (QM) and speech analytics deployments, product adoption and consultancy assignments for Verint customers across India, SE Asia, Australia and Turkey, Prashant has been responsible for strategic planning and re-engineering processes at various contact centres to optimize Return on Investment (ROI).

Sunil Aryan comes with more than two decades of experience in the field of Workforce Optimisation, Operations Management, Customer Experience strategies and Digital Transformation. Sunil loves helping customers achieve their strategic goals by embracing the right practices and solution areas.

Atul Gupta is a technology enthusiast with a proven track record of driving innovation and growth. With over 15 years of experience in the tech industry, Atul has successfully led and scaled multiple projects, leveraging his expertise in AI, and machine learning. Atul’s dedication to pushing the boundaries of technology and delivering impactful solutions has earned him recognition as a dynamic leader in the industry.

With over 16 years of experience in providing solutions for customer experience and engagement initiatives, Chetan has worked across domains such as outsourcing, back-office, and BFSI. His core competencies include key account management, cloud applications, and cloud computing. He is a winner of several accolades and a consistent achiever of outstanding results for the organization.