Verint Speakers in November: From AI Hype to Real Impact + More
November 3, 2025
Beyond Buzzwords: AI Breakthroughs, Agentic AI and the Future of CX
November 4; Verint Master Class
Join host Mike Bookey, Senior Manager, Content Marketing, and experts Ian Beaver, Chief Data Scientist, and Ujjval Karihaloo, Global Vice President, Product Management at 1 p.m. ET. The AI news cycle moves fast. So, if you’re feeling a bit left behind when it comes to understanding how things such as generative AI, agentic AI, LLMs, or foundation models affect your CX operations, we totally understand.
In this session, we’ve invited Verint’s chief data scientist and other conversational AI experts to help slow things down, showing you not just the latest and greatest in AI, but how this technology is actually used to create a better contact center, better self-service, and better customer experiences.
They’ll review recent AI developments and give you some examples of how we’re putting that technology into real-world use. Then, they’ll look ahead at what’s to come in the world of AI.
November 4-6; Virginia APCO/NENA Interoperability Conference: The Hotel Roanoke & Conference Center, Roanoke, Virginia
Join Verint’s Casey Rives, Solution Consultant, at 10:15 a.m. ET on the 4th. Rives takes the stage to share her personal journey through public safety burnout and how technology such as non-emergency call automation can help support 911 teams.
Quality Rebooted: AI’s Role in the Next Generation of QM
November 5; CRMXchange – Best Practices in Workforce Optimization Virtual Conference
Join Fiserv’s Becky Collins, Customer Experience Business Analyst, Verint’s Nicole Nevulis, Senior Director, Global Go-To-Market Strategy, and Ken Arakelian, Vice President, Product Strategy at 4 p.m. ET.
Organizations are rapidly embracing AI to enhance their quality programs, yet many still rely heavily on manual processes and have not fully adopted automated quality management.
Join us for a discussion as Becky shares her journey and best practices in implementing Automated Quality. You’ll gain valuable perspectives on:
- Real-world experience: Hear how Fiserv transitioned to Automated Quality, winning strategies and practical takeaways.
- Expanded impact: Discover how automatically evaluating customer interactions can elevate the effectiveness of your quality program.
- AI-driven innovation: Explore how advancements in AI are making Automated Quality more powerful and transformative.
Learn how AI-Powered Quality streamlines quality management workflows—empowering analysts to focus on higher-value contributions, elevating your quality program and evolving traditional Quality Management into Quality Intelligence.
From AI Hype to Real Impact: Faster, Stronger, Measurable CX Outcomes Now
November 4-5; Reuters Customer Service and Experience East – Executive Forum: New York City
Join Verint’s Daniel Ziv, Global VP of AI Analytics, at 3 p.m. ET on the 5th. Despite the hype, an MIT study reveals that 95% of enterprise AI initiatives are failing to deliver measurable ROI.
Yet, a select group of companies are achieving 10x returns by focusing on targeted CX automation that drives real business outcomes.
This workshop is designed for senior CX leaders ready to move beyond experimentation and pilot purgatory. We’ll explore the key roadblocks that stall AI success and share proven strategies to overcome them.
You’ll gain insights into how leading organizations are deploying generative and agentic AI solutions to elevate customer experience, reduce operational costs, and increase revenue with measurable ROI. Through real-world examples and interactive discussion, you’ll leave with a clear framework for accelerating AI impact in your CX strategy.
Completing the Jobs To Be Done with Agentic AI
November 5; Destination CRM Webinar
Join Verint’s Frank Schneider, AI Evangelist, at 2 p.m. ET. Sure, it’s impressive when your chatbot can hold a conversation with your customers. But is that virtual assistant actually delivering value to both your CX operations and your customers?
Today’s consumers expect agentic AI that delivers easy resolutions to their needs, not just words. In this webinar, Verint AI expert Frank Schneider discusses how today’s intelligent virtual assistants can enable CX automation via agentic AI, including:
- Multi-modal, cross-channel interactions with contextual fluidity
- Next-generation self-service, including AI-powered image recognition and advanced routing
- Transparency and control to optimize performance and safely use LLMs.
He’ll also give you a look at Verint Intelligent Virtual Assistant, and how it’s quickly deployed to deliver immediate, measurable outcomes for your CX operations.
Is Your Contact Center Recording Solution Keeping Pace with Compliance Requirements?
November 11; Verint Master Class
Join host Mike Bookey, Senior Manager, Content Marketing, and experts Dave Singer, Global Vice President, Go-To-Market Strategy, and Kelly Koelliker, Vice President, Content Marketing, at 1 p.m. ET.
Data management is much more than just “recording.” Data policies are evolving quickly, and it’s critical to keep pace to make sure you are aligned with current regulations and AI initiatives.
Now is the time to transform your call recording to a full data management solution to support these growing needs.
How do you get started, and how can you be sure you’re protected? Join this master class for what you need to know about new data policies, and how to make the most of your valuable interaction data.
AI and WFM – Busting Myths and Setting the Record Straight
November 12; CRMXchange – Best Practices in Workforce Optimization Virtual Conference
Join Verint’s Trudy Cannon, Senior Director, GTM Strategy, Workforce Engagement Management Solutions, and Mike Moore, VP, Product Strategy, at 2 p.m. ET. Ask any workforce planner how they feel about AI and Workforce Management (WFM), and you’ll get a wide range of responses:
- AI will make my job obsolete.
- AI will ruin my carefully crafted staffing plans.
- AI will solve all my forecasting and scheduling problems with one click.
Join this webinar as we debunk these and other myths and separate fact from fiction. Learn how AI is automating many WFM workflows—as well as increasing forecast accuracy, schedule quality, data insights, and WFM manager capacity.
Recognizing the Positive: Changing the Culture of 911
November 12; LinkedIn Live Session
What if we talked about the good in 911 for once?
- The lives saved
- The calm in the chaos
- The teamwork that keeps communities safe
Join Alyssa Eichholtz, ENP Positive 911, Verint’s Casey Rives, Solution Consultant, and Malia Garcia, Marketing Manager at 11 a.m. ET. Check out this LinkedIn Live that changes the narrative on public safety culture.
Let’s talk about how recognition, automation, and quality programs are lifting morale, reducing burnout, and building stronger teams.
From Call Spikes to Seamless Service — How Pilot Flying J Elevated CX with Verint & Five9
November 17-19; Five9 CX Summit: Gaylord Opryland, Nashville, Tennessee
Join Kelly Josey, Director Call Center Operations, Pilot Flying J, and Verint’s Jason Valdina, Sr. Director, GTM Strategy, on Wednesday, November 19 at 10:30 a.m. CT. Discover how Pilot Flying J, one of North America’s largest travel center operators, revolutionized its customer experience by embracing insight-driven operations.
You’ll hear firsthand how they tackled persistent challenges—such as unpredictable call volumes, inconsistent service delivery, and limited agent visibility—and turned them into opportunities for growth and efficiency.
Through an eight-year partnership and insights from over 300 shared customers, Verint and Five9 helped Pilot Flying J streamline operations across Guest Services, the Service Desk, Logistics, and HR.
Learn how they found real results in reducing abandon rates, call resolution times and summary times. Whether you’re in retail, logistics, hospitality, or tech, this session offers practical strategies to:
- Unlock actionable insights from customer interactions
- Forecast workforce needs with precision
- Evaluate service quality holistically across teams.
Join us for real talk and real results—and walk away with proven tactics to elevate your contact center performance.
Getting Started with AI Agents: How to Deploy an Intelligent Virtual Assistant
November 18, Verint Master Class
Join host Mike Bookey, Senior Manager, Content Marketing, and experts Heather Richards, Vice President, Go-To-Market Strategy, and Paulo Barrett, Vice President, Professional Services at 1 p.m. ET.
To deliver the outcomes your customers deserve in today’s CX landscape, you need AI agents to automate workflows and deliver excellent self-service experiences. But where do you start? And what use cases should you prioritize?
In this new Verint Master Class, Verint AI experts will show you the speed and power of Verint Intelligent Virtual Assistant and how you can start small and scale to fit your company’s specific needs. We’ll also walk you through the next generation of virtual assistant capabilities that go far beyond just chatting with your customers.
You’ll get to see a Verint IVA built in real time in our low-code studio and see firsthand how quickly you can deploy AI to deliver instant contact center savings, increased agent capacity, and better customer experiences.
Using Branch WFM to Drive Sales and Enhance CX (Roundtable)
November 19; Future Branches Austin: JW Marriott, Austin, Texas
Join Verint’s Jackie Hudson, Global Vice President and General Manager, Branch Workforce Solutions, 12:25 – 1:05 p.m. Be sure to join these interactive roundtable sessions and take a deep dive into the specific areas you came to discuss.
Opportunities to problem-solve with peers in real time are the best way to go home armed with solutions to put in place immediately.
Knowledge Delivery With Faster, Smarter Agents
November 17-20; KM World Keynote Session: JW Marriott, Washington, DC
Join Verint’s John Chmaj, Senior Director, KM Strategy, at 9:30 a.m. ET on the 19th. In a world where speed is the key to great customer experience (CX), every interaction—whether human or automated—requires fast, flawless access to the right knowledge.
As AI becomes prevalent across organizations, it is becoming critical to have the capability to deliver AI-driven knowledge across more solutions and their workflows to enable faster, more effective and efficient interactions.
Using fun and his extensive experience, John looks at how AI can be deployed to push the boundaries of how and where knowledge can be surfaced and optimized for agents, copilots, and intelligent virtual assistants.
Get a blueprint for deploying and harnessing the power of AI-driven KM to power measurable outcomes across a wide range of potential users, workflows, and scenarios.