WFO (Recording, Speech, QM, Workforce Management)
Workforce Optimization – Includes Recording, Speech, QM, and WFM products and other products
- North America
Phone: +1-888-983-7468
Phone (Outside of the United States): (770) 754-1870
Web: https://connect.verint.com
Monday – Friday: 8am to 8pm ET - EMEA
Phone: +44 (0) 845 843 7333
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm UK Local time - Benelux
Phone: +31(0)88 – 010 8300
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm UK Local time - Israel
Phone: +972-77-555-1741
Web: https://connect.verint.com
Email: em.support@verint.com
Sunday – Thursday: 9am to 6pm Local Time - India
Phone: +91 80 40186577
Web: https://connect.verint.com
Email: HD_India@verint.com
Monday – Friday: 9am to 6pm Local Time - Hong Kong
Phone: +852 8103 0104
Web: https://connect.verint.com
Email: HK_WAS_SUPPORT_CCD@Verint.com
Monday – Friday: 9am to 6pm Local Time - Australia/ New Zealand
Phone: 1300VERINT (1 300 837468) within country
+61 2 8907 0300 – outside country
Web: https://connect.verint.com
Email: ANZ-support@verint.com
Monday – Friday: 9am to 6pm Local Time - Japan
Phone: +813 6261 0970
Web: https://connect.verint.com
Email: Japan_helpdesk@verint.com
Monday – Friday: 9am to 6pm Local Time
EXPERIENCE MANAGEMENT
Experience Management
- Phone:+1-888-983-7468
Phone (Outside of the United States): 770-754-1870
Web: https://connect.verint.com
Monday – Friday: 8am to 8pm ET - EMEA
Phone: +44 (0) 845 843 7333
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm UK Local time
CONVERSOCIAL
Conversocial
- Web: https://support.conversocial.com/
Email: support@conversocial.com
Monday – Friday: 8 AM to 10PM (UTC)
CLOUDCORDS
CloudCords
- Web: https://connect.verint.com
(North America) Monday – Friday: 8 am to 5 pm PT
Support is provided as specified in customer agreements for customers outside of North America.
COMMUNITY
- North America
Phone: +1 877-739-5530
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm CT (9am to 7pm ET) - United Kingdom
Phone: +44 (0) 845 843 7333
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm UK Local time
EDGEVMS
ENGAGEMENT MANAGEMENT
Engagement Management
- North America
Phone: +1-866-753-5262
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time - United Kingdom
UK Phone: +44 (0) 844 478 0415
Benelux Phone: +31 880 108 300
Web: https://connect.verint.com
Monday – Friday: 8:00am to 6:00pm Local Time - Australia
Phone: +61-3862-37224
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time - Singapore
Phone: +65-6415-5154
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time - Hong Kong
Phone: +85-2300-27863
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time
EM PROFESSIONAL
Engagement Management Professional
- North America
Phone:+1-866-753-5262
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time - United Kingdom
UK Phone: +44 (0) 844 478 0415
Web: https://connect.verint.com
Monday – Friday: 8:00am to 6:00pm Local Time
ISS (formerly Next IT/Alme, Contact Solutions, SmartCare, NexxPhase)
Intelligent Self-Service – formerly Next IT/Alme, Contact Solutions, SmartCare, NexxPhase
- Contact Solutions
Phone +1-833-837-4681
Email: clienthelpdesk@verint.com
Monday – Friday: 7am – 7pm Eastern Time - Next IT/ALME
Phone (IVA): +1-888-243-6806
Email: Clienthelpdesk@verint.com
Monday – Friday: 7am to 7pm Eastern Time - NexxPhase
Phone +1-833-837-4681
Email: clienthelpdesk@verint.com
Monday – Friday: 7am – 7pm Eastern Time - SmartCare
Phone +1-833-837-4681
Email: clienthelpdesk@verint.com
Monday – Friday: 7am – 7pm Eastern Time
KM ENTERPRISE
Knowledge Management Enterprise
- North America
Phone: +1-866-753-5262
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time - United Kingdom
UK Phone: +44 (0) 844 478 0415
Benelux Phone: +31 880 108 300
Web: https://connect.verint.com
Monday – Friday: 8:00am to 6:00pm Local Time - Australia
Phone: +61-3862-37224
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time - Singapore
Phone: +65-6415-5154
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time - Hong Kong
Phone:+85-2300-27863
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm Local Time
KM PRO
Knowledge Management Professional
- North America
Phone: +1-888-983-7468
Phone (Outside of the United States): 770-754-1870
Web: https://connect.verint.com
Monday – Friday: 8am to 8pm ET - EMEA
Phone: +44 (0) 845 843 7333
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm UK Local time - APAC
Australia Phone: 1800-718-299
MONET
Monet
- North America
Phone: +1-888-456-4558
+1 (310) 207-6800 (International)
Monday – Friday: 8am to 8pm Eastern Time
RFS
Retail Financial Services
- North America
Phone: +1-888-983-7468
Phone (Outside of the United States): 770-754-1870
Web: https://connect.verint.com
Monday – Friday: 8am to 8pm ET - Israel
Phone: +972-77-555-1741
Web: https://connect.verint.com
Email: em.support@verint.com
Sunday – Thursday: 9am to 6pm Local Time - India
Phone: +91 80 40186577
Web: https://connect.verint.com
Email: HD_India@verint.com
Monday – Friday: 9am to 6pm Local Time - Hong Kong
Phone: +852 8103 0104
Web: https://connect.verint.com
Email: HK_WAS_SUPPORT_CCD@Verint.com
Monday – Friday: 9am to 6pm Local Time - Australia/ New Zealand
Phone: 1300VERINT (1 300 837468) within country
+61 2 8907 0300 – outside country
Web: https://connect.verint.com
Email: ANZ-support@verint.com
Monday – Friday: 9am to 6pm Local Time
VERBA
Financial Compliance Capture (Verba)
- Phone: +1 (201) 582-8280
Web: http://support.verba.com and http://kb.verba.com (P1 and P2 issues must be logged via this portal)
Email: support@verba.com
Monday – Friday: 9 AM to 5 PM (CET, EST) excluding holidays
OPERATIONS MANAGER
Operations Manager
- North America
Phone:+1-888-983-7468
Phone (Outside of the United States): 770-754-1870
Web: https://connect.verint.com
Monday – Friday: 8am to 8pm ET - EMEA
Phone: +44 (0) 845 843 7333
Web: https://connect.verint.com
Email: Support-EG@verint.com
Monday – Friday: 8am to 6pm UK Local time - India
Phone: +91 80 40186577
Web: https://connect.verint.com
Email: HD_India@verint.com
Monday – Friday: 9am to 6pm Local Time
OTHER
Other
- North America
Phone: +1-888-983-7468
Phone (Outside of the United States): 770-754-1870
Web: https://connect.verint.com
Monday – Friday: 8am to 8pm ET - EMEA
Phone: +44 (0) 845 843 7333
Web: https://connect.verint.com
Monday – Friday: 8am to 6pm UK Local time - Israel
Phone: +972-77-555-1741
Web: https://connect.verint.com
Email: em.support@verint.com
Sunday – Thursday: 9am to 6pm Local Time - India
Phone: 91 80 40186577
Web: https://connect.verint.com
Email: HD_India@verint.com
Monday – Friday: 9am to 6pm Local Time - Hong Kong
Phone: +852 8103 0104
Web: https://connect.verint.com
Email: HK_WAS_SUPPORT_CCD@Verint.com
Monday – Friday: 9am to 6pm Local Time - Australia/ New Zealand
Phone: 1300VERINT (1 300 837468) within country
+61 2 8907 0300 – outside country
Web: https://connect.verint.com
Email: ANZ-support@verint.com
Monday – Friday: 9am to 6pm Local Time - Japan
Phone: +813 6261 0970
Web: https://connect.verint.com
Email: Japan_helpdesk@verint.com
Monday – Friday: 9am to 6pm Local Time