Case Studies

Healthcare

Cancer Research UK Community Improves Quality of Life

Cancer Research UK (CRUK) is the world’s leading cancer charity dedicated to saving lives through research, influence, and information.

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New York Life Realizes Big Savings with Verint Quality Bot

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Analog Devices Drives Customer Engagement and Success with Verint Community

Why Customers Choose Verint

From global enterprises to fast-moving disruptors, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.

85% containment rate

Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.

How Volaris uses Verint IVA to contain 85% of customer interactions

40% increase in agent productivity

Portugal’s leading telecommunications and technology provider has significantly improved customer service efficiency.

How NOS Increases NPS by 61% and Agent Productivity by 40%

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

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Verint Helps Bark Make Dogs Happier

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Region of Waterloo Relies on Verint Case Management to Centralize Data and Improve CX Automation

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Analog Devices Drives Customer Engagement and Success with Verint Community

Video

New York Life Realizes Big Savings with Verint Quality Bot

Healthcare

National Autistic Society Standardizes on Verint Community

Verint Quality Bot Helps MSC Save $12.5 Million and Better Align Resources to Address Its Mission, Strategy, and Needs

Financial Services

A Financial Services Company Delivers for Its Customers with Verint IVA

Healthcare