Case Studies

Healthcare Video

NHSBSA Saves £180,000 in Annual Operational Efficiencies with Verint

Read how NHSBSA HR Shared Services delivers end‑to‑end recruitment for NHS organizations, with 50+ staff using Verint Operations Manager to manage workflows.

Insurance Video

New York Life Realizes Big Savings with Verint Quality Bot

Manufacturing Video

Analog Devices Drives Customer Engagement and Success with Verint Community

Why Customers Choose Verint

From global enterprises to fast-moving disruptors, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.

85% containment rate

Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.

How Volaris uses Verint IVA to contain 85% of customer interactions

40% increase in agent productivity

Portugal’s leading telecommunications and technology provider has significantly improved customer service efficiency.

How NOS Increases NPS by 61% and Agent Productivity by 40%

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

The Latest

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Financial Services Video

Hampshire Trust Bank Delivers Stronger, Faster Outcomes with Verint Operations Manager

Retail

OTTO Builds E Commerce Platform with Verint Voice of the Customer

Manufacturing Video

MSC Expands Quality Analyst Team Capacity with Verint Quality Bot

Utilities Video

Southern Company Improves Customer Experience With a Range of Verint Solutions

BPO Video

Concentrix Achieves Higher CSAT and a More Personalized CX with Verint & Avaya

E-Commerce Video

Ruffwear Improves Support Experience with Verint Callback

Retail Video

Pilot Flying J Keeps Their Guests Happy with Verint and Five9