Modernize your IVR to Improve Performance
- Personalize call flow based on caller behavior to improve CX.
- Detect potential fraudsters in real-time and take action to mitigate risk.
- Analyze goal completion and use this insight to help continuously boost automation rates.
Simplify Deployment and Operations
Verint’s fully-managed cloud solution can take the drama out of operating an IVR, especially during a crisis. Our voice self-service cloud hasn’t had a system outage in more than a decade. It has survived hurricanes, earthquakes, and ice storms that triggered massive power outages. And with plenty of capacity on demand, you can spike to many times your average call volume and still handle the load.
Deployment options range from low cost DTMF (touch tone) to full natural language with AI-based call routing and issue resolution. Verint’s white glove service can help you with a data-driven assessment of business needs and tailor a solution to deliver the desired results.