Modernize your IVR to Improve Performance
Simplify Deployment and Operations
Verint’s fully-managed cloud solution can take the drama out of operating an IVR, especially during a crisis. Our voice self-service cloud hasn’t had a system outage in more than a decade. It has survived hurricanes, earthquakes, and ice storms that triggered massive power outages. And with plenty of capacity on demand, you can spike to many times your average call volume and still handle the load.
Deployment options range from low cost DTMF (touch tone) to full natural language with AI-based call routing and issue resolution. Verint’s white glove service can help you with a data-driven assessment of business needs and tailor a solution to deliver the desired results.
Solutions for Government and Commercial Enterprise
Modernize customer engagement with an Intelligent Self-Service platform that scales across voice and digital channels. Use context across channels to predict customer needs and improve CX.
Intelligent virtual assistants (IVAs) are systems that use artificial intelligence (AI), machine learning, natural language processing (NLP) and…
We’ve all heard the term omnichannel by now—and it isn’t going anywhere. Offering all communication channels within a unified solution is…
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
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