Modernize your IVR to Improve Performance
Simplify Deployment and Operations
Verint’s fully-managed cloud solution can take the drama out of operating an IVR, especially during a crisis. Our voice self-service cloud hasn’t had a system outage in more than a decade. It has survived hurricanes, earthquakes, and ice storms that triggered massive power outages. And with plenty of capacity on demand, you can spike to many times your average call volume and still handle the load.
Deployment options range from low cost DTMF (touch tone) to full natural language with AI-based call routing and issue resolution. Verint’s white glove service can help you with a data-driven assessment of business needs and tailor a solution to deliver the desired results.
Solutions for Government and Commercial Enterprise
Discover how human-emulated conversations improve user engagement and solve business challenges. Read the 6 Essential Elements of Conversational AI.
Customers don’t care about engagement channels. They just want to get things done quickly with minimal effort. Watch how Intelligent Self-Service products can work together to simplify customer interactions and improve CX.
Modernize customer engagement with an Intelligent Self-Service platform that scales across voice and digital channels. Use context across channels to predict customer needs and improve CX.
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