Modernize your IVR to Improve Performance
Verint’s fully-managed cloud solution can take the drama out of operating an IVR, especially during a crisis. Our voice self-service cloud hasn’t had a system outage in more than a decade. It has survived hurricanes, earthquakes, and ice storms that triggered massive power outages. And with plenty of capacity on demand, you can spike to many times your average call volume and still handle the load.
Deployment options range from low cost DTMF (touch tone) to full natural language with AI-based call routing and issue resolution. Verint’s white glove service can help you with a data-driven assessment of business needs and tailor a solution to deliver the desired results.
Discover how human-emulated conversations improve user engagement and solve business challenges.
Customers want to get things done quickly with minimal effort. Watch how Intelligent Self-Service products can work together to simplify customer interactions and improve CX.
In this Opus Research report, learn more about the intelligent assistance capabilities that can be integrated with existing IVR systems to accomplish service goals and attain more business value.
More insights! Check out the next five best practices for optimizing your IVR surveys to improve customer experiences, increase revenue and decrease…
Intelligent virtual assistants (IVAs) are systems that use artificial intelligence (AI), machine learning, natural language processing (NLP) and…
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
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+1 (631) 962-9600
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