Conversational AI Agents
Automate customer interactions, improve customer experiences, and increase contact center capacity with AI-powered virtual assistants.
AI Agents & Agent Assist
Deploy AI Agents Across Your Contact Center
Automate interactions end-to-end and support human agents to handle complex inquiries with ease.
VALUE
$25M
A hotel chain increased containment by 60% across 14 million voice and digital interactions with Verint Conversational AI Agents.
AI agents throughout the entire customer conversation
Automate
Conversational AI Agents resolve interactions across voice and digital channels and decide when a human agent is needed.
Assist
When a human is needed, AI Agents for Copilot support throughout the interaction with knowledge, coaching and wrap up delivered in the moment.
Resolve
Every interaction reaches a resolution – on the channel the customer chose, without added complexity.
AI agents for contact centers, from first contact to wrap-up
Automate customer interactions end-to-end across channels
Double agent capacity with real-time agentic assistance
Verint enables Amtrak to realize AI outcomes now
Quickly deploy AI agents with Agent Factory
Automate CX workflows for stronger, faster, measurable outcomes
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes – fast. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model, eliminating rip-and-replace and accelerating time to value.
Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive smarter automation across self-service, agent support, analytics, quality, and workforce engagement.
Related products
Agent Assist
Support agents throughout the interaction with knowledge, coaching and wrap-up delivered in the moment.
Industry-Specific AI Agents
Instantly deploy AI agents trained on rich industry data and proven with real customers.
Related resources
Frequently asked questions
Agentic AI for customer service is AI that can take action, not just generate responses. Instead of answering questions and handing work off to humans, agentic AI completes tasks end‑to‑end — executing workflows, processing transactions, and resolving interactions without unnecessary agent involvement.
Traditional conversational AI and chatbots focus on answering questions and routing interactions. Agentic AI goes further by listening, understanding intent, and acting – completing workflows and delivering real resolutions. It is the difference between AI that assists and AI that actually does the work.
Yes, when it is designed with governance and control. Verint’s approach to agentic AI is purpose‑built for regulated industries, combining deterministic natural language understanding with generative AI to ensure explainability, auditability, and compliance for high‑risk interactions involving financial, healthcare, or sensitive customer data.
Deployment time depends on scope, but a focused use case can often go live in weeks rather than months. Broader, multi-step automation across many workflows takes longer because it requires more integration, testing, and guardrails.
The fastest path is to start with one high-impact use case, prove results, and then expand. Verint’s modular approach lets organizations deploy individual agents, validate outcomes, and expand at your own pace. And Verint Agent Factory provides a single agentic AI orchestration environment to build, govern, and scale AI agents as you go – all on your existing infrastructure.
AI agents for customer service handle routine, repeatable work so human agents can focus on complex, high-value conversations. Some contact center AI agents resolve simple requests end to end in self-service. Others work as copilots during live interactions, surfacing knowledge, coaching in real time, and automating after-call work.