Customer Service on SMS Text Messaging

Connect with billions of customers with two-way conversational messaging to build lasting customer relationships.

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Your Customers Want to Reach You on Messaging Channels, SMS Enables:

  • Universal CX

    SMS is device agnostic, so your customers can be reached on any device. Our platform gives you the power to have actual two-way interactions vs just pushing one-way broadcasts out, making SMS a modern digital-first engagement channel.

  • Proactive Messaging

    The low barrier to entry into conversational experiences means it’s incredibly straightforward to notify your customers. Rather than spammy mass-marketing, use the customer’s preferences, order history, and intent data to increase conversions and CLV.

  • A Gateway Channel

    Using IVR deflection, SMS can seamlessly divert customers from phone calls to private digital channels with a simple text containing a URL linking to your platform of choice for richer, more engaging conversations.

Customer Service on SMS Text Messaging

SMS text messaging offers brands a universal entry point for customer conversations. With 5B SMS users worldwide, reach 100% of your mobile audience 100% of the time with SMS.

Send Notifications, Offers, and Reminders to Customers

Proactive messaging through SMS text messaging – based on a customer’s preferences, order history, or intent data – enables brands to increase conversions and customer lifetime value.

Triggered messages and targeted notifications turn simple renewal reminders and discount offers into proactive conversational experiences that build customer loyalty.

Have Two-Way Conversations

Traditionally, SMS has been used for proactive notifications only. However, Verint Messaging turns one-way push messaging into two-way conversational CX where customer conversations are nurtured.

This way Verint Messaging helps brands build actual customer relationships — that in turn enhance loyalty, increase lifetime value, and turn consumers into brand advocates.

Deflect From More Expensive Channels

Instead of making your customers wait on hold – offer them the chance to start messaging you.

By seamlessly diverting your customers to private messaging channels, through proactive SMS messages, brands can lower their cost to serve by transitioning volume from costly phone to private messaging channels.

Unify All Engagement Channels

Verint Channel Automation enables you to orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility. What’s more, through a unified view of customer interactions agents can provide more consistent and accurate customer responses.

Unify customer interactions across telephony and digital channels in a single agent desktop for better flexibility, agility, and agent capacity.

 

Learn More About Channel Automation

Verint Messaging for Digital-First Engagement

  • Facebook Messenger

    Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.

  • WhatsApp Business

    Unlock the full potential of WhatsApp Business to exceed customer expectations.

  • Instagram Messages

    Engage current customers – and acquire new ones – by delivering instant two-way conversational customer experiences on Instagram.

  • Apple Messages for Business

    Power seamless two-way customer conversations on Apple’s native Messages app.

See Verint Messaging in Action

Private messaging is driving real business results across industries. Here’s how it works.

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