Contact Center AI Platform
It’s time for an AI Reality Check
Elevate CX while lowering costs for real P&L results, not empty promises.
Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses.
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87%
of businesses plan to increase their customer experience AI investment
Quality Monitoring
51%
of customers say businesses are falling short of CX expectations
Employee Productivity
79%
of customer will switch to a competitor following a poor customer experience
Turnover
61%
of agents expect their roles to become more complex or technical because of AI
Decreased AHT
The AI Reality Check: 3 Reasons Your AI Isn’t Delivering Real Outcomes
Too many vendors. Too many models. Too much risk in making the wrong choice. You don’t want to commit to an 18-month rip and replace project, only to watch a better solution emerge before it’s finished. Without a fast, low-risk path to value, your investment never starts.
With Verint, you can start small without disrupting your existing investments, and our open approach to AI means you’ll always have the right LLM for the job.
You have AI that demos beautifully but never goes live. Twelve months in, pilots stall because configuring LLMs for real production environments — with your workflows, your data, your edge cases — is far harder than the proof of concept suggested.
Verint offers brands a complete AI platform, not a toolkit — with bots that embed directly into your existing workflows and AI trained on a purpose-built CX Data Hub, delivering results from day one.
Your AI is deployed in production; it just isn’t working. Your chatbots don’t solve problems, they just frustrate customers further. Hallucinations erode your agents’ trust, and adoption is low. Your marginal handle time improvements sound good in a QBR but don’t show up on the P&L.
Verint customers have proven outcomes across the metrics that matter: saving tens of millions of dollars across agent capacity, increasing revenue, and reducing customer churn.
Explore our Contact Center AI Platform
Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one.
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Workforce Engagement
The right employees, the right place, the right time
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Quality Automation
Automatically evaluate up to 100% of interactions
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Copilots
Double agent capacity by automating manual tasks
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Knowledge Automation
A consistent, accurate source of truth for humans and bots
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CX Analytics
Turn CX data into insights in minutes
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Conversational and Agentic AI
Automation across all CX use cases and channels
Contact center AI solutions that drive outcomes across your entire CX operation
The platform is just the beginning. Verint CX Automation Platform connects workforce engagement, analytics, and customer experience in one place – so every team, every channel, and every interaction gets smarter.
Real outcomes. Real customers. No asterisks.
The companies running Verint aren’t piloting AI – they’re scaling it. Across industries, across channels, across millions of interactions. These are the results they’re seeing right now.
Increased Capacity
Google chose Verint Workforce Management (WFM) to help plan and manage a workforce distributed across the globe. With Verint’s forecasting and scheduling, Google ensures it has the right people in the right place at the right time. Today, Verint helps Google manage hundreds of millions of conversations every year, across a workforce in 50+ locations worldwide.
Reduced Costs
New York Life uses Verint Speech Analytics and Quality Bot to automate quality management and analyze interactions at scale. By replacing manual processes with deeper, measurable insights, the mutual life insurer has dramatically scaled its call evaluations – resulting in hundreds of thousands of dollars in savings.
Reduced Costs
The global fintech and payments leader turned to Verint Quality Bot to automate quality evaluations across its contact center. With Quality Bot, Fiserv was able to go from evaluating 1% of calls to 96% – a level of coverage that gives the company a far more complete view of performance and compliance, without adding headcount.
Elevated CX
Pilot Flying J uses Verint Enterprise Recording, Speech Analytics, and Quality Bot to automate quality evaluations and generate accurate call summaries – delivering a clearer view of performance and compliance. This has delivered huge wins for both Pilot Flying J’s agents and guests, including a 10-minute decrease in AHT and an almost 80% reduction in abandonment rate.
Reduced Costs
The UK energy supplier uses Verint Wrap Up Bot – one of the Verint Copilot Bots – to automate call summaries. This cuts 35 seconds from every call, freeing agents from after-call work while keeping records consistent and accurate.
Industry recognition
Leading analysts recognize Verint for innovation across CX automation, workforce engagement, and voice of the customer.
Customer Experience Management (CXM) Buyers Guide
The evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.
Verint Named Leader for VoC Analytics in Latest Frost Radar Report
Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Verint named leader in The IDC MarketScape Report
Get the information you need to choose the right conversational intelligence and analytics partner to elevate CX and deliver AI business outcomes, now™.
Your CX platform is ready. Your demo is next.
See how Verint’s AI-powered CX Automation Platform delivers measurable outcomes across your contact center – in a 30-minute personalized walkthrough built around your use case.
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FAQs
Verint CX Automation Platform is designed to integrate with existing contact center, CRM, workforce engagement, and enterprise systems without requiring a complete technology replacement. With our contact center AI solutions, you can modernize customer experience workflows, introduce automation, and expand capabilities at your own pace while continuing to use the tools and infrastructure already critical to your operations.
Many organizations begin seeing operational improvements shortly after deploying targeted automation use cases such as virtual assistants, agent copilots, workforce engagement, and quality automation. Our approach focuses on delivering measurable outcomes like improved agent capacity, lower operating costs, faster response times, increased containment rates, and an elevated customer experience.
Yes. Our AI-powered CX automation solutions are designed to improve both operational efficiency and customer experience simultaneously. By automating repetitive tasks, assisting agents in real time, and providing consistent access to knowledge and analytics, organizations can increase capacity while maintaining more accurate, responsive, and personalized customer interactions.
Verint CX Automation Platform supports automation across a wide range of customer experience and back-office workflows, including self-service conversations, agent assistance, quality management, workforce engagement, knowledge delivery, compliance processes, analytics, and customer journey optimization. Organizations can automate both customer-facing and operational processes across digital and voice channels.
Our contact center AI platform is built to support enterprise-scale environments with flexible deployment options, open architecture, and solutions designed for regulated industries and complex operational requirements. We help organizations – including 85% of the Fortune 100 – maintain governance, security, and compliance standards while scaling AI-powered automation across teams, channels, and customer touchpoints.