Ruffwear Improves Support Experience with Verint Callback

Outdoor dog gear brand, Ruffwear, was challenged to meet increased customer support demand across multiple support channels. Recognizing that adding headcount wasn’t an adequate solution, the company implemented Verint Callback. With the Verint solution, Ruffwear saw immediate positive impact. Customers like knowing when they will hear back from customer support and agents report greater job satisfaction due to less stress from high call volumes.