Concentrix Achieves Higher CSAT and a More Personalized CX with Verint & Avaya

Leading technology and services BPO, Concentrix, relies on a wide variety of Verint solutions — including Verint Speech Analytics, Verint Desktop and Process Analytics, Verint Quality Management, and Verint Enterprise Recording — to help it reach its CSAT and KPI goals. The flexibility of Verint solutions, allowing organizations to start small and grow as business outcomes are demonstrated, coupled with the Verint-Avaya partnership, have been key factors in Concentrix’s overall strategy for CX improvement.