Verint Speakers in May: Turning CX Turbulence into Triumph
April 29, 2025
Reimagining The Contact Center Podcast: Verint: An AI Outcomes Company
Podcaster Marc Bernstein speaks with Verint’s Daniel Ziv, Vice President, AI and Analytics, Product and GTM Strategy, about why Verint defines itself as an AI Business Outcomes, NowTM company. Rather than focusing on just the technology, Daniel emphasizes measurable, real-world outcomes through CX Automation in this on-demand podcast.
Innovate Utility CX | Engage 311
May 6-8; Phoenix Convention Center, Phoenix, Arizona
Learn to maximize your business outcomes by turning your government services up to eleven! Join Verint’s Scott Montgomery, Vice President, Public Sector, and David Moody, Vice President & GM, Citizen Engagement, on the 8th at 1 p.m. local time as they share real-world examples of business outcomes that forward-thinking local governments are seeing today by leveraging technology. What would savings equivalent to the work of 21 full-time employees or $70 million created in capacity mean for your organization?
Join Verint’s session to explore how innovative solutions can transform public sector services. Discover how technology can harmonize operations, reduce costs, and enhance the citizen experience. Don’t miss this opportunity to catch the rhythm of innovation: discover best practices that can help you create more efficient, cost-effective, and citizen-centric government services.
Municipal Service Delivery Officials (MSDO) 2025 National Conference
May 13-15; Aurora, Ontario
Join Verint’s Scott Montgomery, VP, Public Sector, and David Moody, VP & GM, Citizen Engagement, on the 14th at 3:30 p.m. local time as they share real-world examples of business outcomes that forward-thinking local governments are seeing today by leveraging technology. What would savings equivalent to the work of 21 full-time employees or $70 million created in capacity mean for your organization?
Join Verint’s session to explore how innovative solutions can transform public sector services. Discover how technology can harmonize operations, reduce costs, and enhance the citizen experience. Don’t miss this opportunity to catch the rhythm of innovation: discover best practices that can help you create more efficient, cost-effective, and citizen-centric government services.
Turning Turbulence into Triumph—Ways to Empower Your Agents
May 15; CRMXchange Webinar
Join Avaya’s Radu Cristea, Product Manager, and Verint’s Daniel Ziv at 1 p.m. EST. Contact centers are at a tipping point, with tariffs on and off and other constant changes impacting your consumers and driving new call types that agents need to handle effectively. Customer service executives are balancing sky-high customer expectations with the need to keep operations smooth and human.
In this unique webcast, we’re not just talking at you—we’re collaborating. Share your toughest challenges, from long and increasingly challenging calls to agent burnout. We’ll explore practical, unexpected solutions to transform how your team connects and thrives. Join us as we tackle how to:
- Uncover insights that save time and reduce stress
- Explore remote agent training
- Overcome agent resistance to feedback
- Empower agents without micromanaging.
Tell us your priorities: sales, retention or long training times, and we will talk about real-time, seamless agent guidance that delivers results without piling onto your plate. Join Cristea and Ziv, who together bring more than 40 years of contact center experience, as they lead a discussion on how proven strategies and solutions can drive significantly improved outcomes.