Verint and SteelEye Revolutionize Voice Compliance in Financial Services

By: Erik Joo

We’re thrilled to announce that Verint and SteelEye have formed a strategic partnership to help financial services firms overcome critical compliance challenges and find the gaps in voice communications.

Through the combined power of Verint’s comprehensive financial compliance capture and responsible AI-powered speech analytics solution and SteelEye’s AI-driven communications surveillance platform, financial organizations can easily record, integrate, analyze, monitor and alert on voice data across all communication channels and devices.

Together, Verint and SteelEye help financial services firms confidently navigate today’s complex and ever-evolving compliance landscape and drive AI business outcomes:

  • Capture all voice interactions across communication channels and devices on a unified platform with a single-pane-of-glass view of all communications
  • Monitor, analyze and investigate voice and text communications in a single solution
  • Gain valuable data insights from all captured voice interactions using Verint’s compliance-focused transcription, multilingual capabilities, and speech analytics capabilities, as well as SteelEye’s contextual monitoring and risk detection tools
  • Identify risks, detect misconduct, and meet regulatory obligations efficiently while reducing false positives and streamlining compliance workflows
  • Avoid legal sanctions and reputational damage.

Read more about the partnership here.

To learn more about best-in-class speech analytics fine-tuned for the financial markets, explore Verint Communications Analytics.

 

Content Marketing Manager

Erik is responsible for content strategy and creation for Verint Financial Compliance, Verint’s cutting-edge AI-powered communications compliance solution designed to help financial services firms comply with strict regulations. He creates eBooks, blogs, webpages, video scripts, and various other types of thought leadership assets to help businesses understand how Verint Financial Compliance stands out from the competition and how it can help them drive tangible AI business outcomes such as avoiding multi-million-dollar fines, increasing productivity, and cutting costs. Before Verint, Erik gained valuable experience in B2B marketing, copywriting, and communication at big tech and telco companies such as IBM, SAP, and Vodafone, as well as worked on exciting projects in the advertising industry.