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The State of Contact Center AI 2026 The State of Contact Center AI 2026
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  • Search above to discover how Verint’s CX Automation Platform brings AI, automation, and analytics together in one place.

    • Capabilities

    • Verint Platform

      AI-powered CX automation on top of your existing ecosystem — no rip and replace.

      1. Agentic Orchestration

        Orchestrate your hybrid workforce of humans and AI agents

      2. CX Data Hub

        Unify customer engagement data across the enterprise

      3. Da Vinci AI

        Governance, guardrails, and model management for enterprise AI

      Verint Platform Overview

      Platform Capabilities

      1. Workforce Engagement
      2. AI Agents & Agent Assist
      3. CX Analytics

      Workforce Engagement

      1. Workforce Management

        The right employees in the right place at the right time

      2. Quality Intelligence

        Evaluate 100% of human and automated interactions across channels

      3. Compliance Solutions

        Avoid fines by meeting all regulatory
standards

      4. Interaction Recording

        Capture and manage interaction data
across sources

      Workforce Engagement Overview

      AI Agents & Agent Assist

      1. Conversational AI Agents

        Automate tasks end-to-end

      2. AI Agent Assist

        In the moment assistance during an interaction

      3. Supervisor Assist

        Automate manual work for supervisors
and analysts

      AI Agents & Agent Assist Overview

      CX Analytics

      1. Omnichannel Intelligence

        Uncover insights from customer
conversations

      2. Voice of the Customer (VoC)

        Listen, measure, and act on the Voice of
the Customer

      CX Analytics Overview

      Fraud and Security Solutions

      1. Fraud and Security Solutions

        Improve bank security investigations

      2. Financial Compliance

        Trading and financial services compliance

    Verint Platform

    AI-powered CX automation on top of your existing ecosystem — no rip and replace.

    1. Agentic Orchestration

      Orchestrate your hybrid workforce of humans and AI agents

    2. CX Data Hub

      Unify customer engagement data across the enterprise

    3. Da Vinci AI

      Governance, guardrails, and model management for enterprise AI

    Verint Platform Overview

    Platform Capabilities

    1. Workforce Engagement
    2. AI Agents & Agent Assist
    3. CX Analytics

    Capabilities

    Workforce Engagement

    1. Workforce Management

      The right employees in the right place at the right time

    2. Quality Intelligence

      Evaluate 100% of human and automated interactions across channels

    3. Compliance Solutions

      Avoid fines by meeting all regulatory
standards

    4. Interaction Recording

      Capture and manage interaction data
across sources

    Workforce Engagement Overview

    AI Agents & Agent Assist

    1. Conversational AI Agents

      Automate tasks end-to-end

    2. AI Agent Assist

      In the moment assistance during an interaction

    3. Supervisor Assist

      Automate manual work for supervisors
and analysts

    AI Agents & Agent Assist Overview

    CX Analytics

    1. Omnichannel Intelligence

      Uncover insights from customer
conversations

    2. Voice of the Customer (VoC)

      Listen, measure, and act on the Voice of
the Customer

    CX Analytics Overview

    Fraud and Security Solutions

    1. Fraud and Security Solutions

      Improve bank security investigations

    2. Financial Compliance

      Trading and financial services compliance

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      • Enhance Agent Productivity

        Increase contact center capacity with CX Automation

      • Access AI Innovations Now

        Avoid a lengthy rip and replace project

      • Increase CX Automation

        Drive ROI with specialized AI agents

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  • Search above to discover how Verint’s CX Automation Platform brings AI, automation, and analytics together in one place.

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