Frequently Asked Questions

General Conference Questions

What is Engage?

Engage is the Verint Systems global customer conference. This interactive event is designed to help you engage with your industry colleagues as well as help you get the full benefit of your Verint solutions and optimize your customer engagement. Many of the presenters are actual users who share their expertise and real-world experiences to help attendees gain new perspectives, solve problems, swap tips and techniques, and more.

Where is the conference held?

Engage 2016 will be held at Hilton Chicago in Chicago, Illinois, USA.

What are the conference dates?

Engage 2016 kicks off at 6 p.m. on Monday, June 27, 2016 and concludes on Thursday, June 30, 2016 at 10 a.m.

What are the registration deadlines and fees?

Early registration for $695 USD ends on April 12, 2016. Standard registration rates of $950 apply from April 13 - June 10. Onsite registration is available from June 27-June 30 at a cost of $1,295, which includes registration and late fees.

What is included in the conference fee?

Registration includes all conference events, materials, and conference meals (including the customer appreciation event). Travel costs are in addition to the conference registration fee. Lodging is not included.

Do you offer any special discounts?

Purchase registrations for two people from the same company before April 29, and a third person can attend the conference for free! Email us at for your special discount code. Note: the third person must be registered by April 29, 2016 to qualify for the special offer.

How do I register?

Please register for Engage using the registration form on our website.

What is the payment policy?

Engage accepts several methods of payment: Visa, MasterCard, Diner’s Club, Discover, and American Express. Payment must accompany your registration. Registrations without payment will not be processed.

What is the cancellation policy?

Cancellations received in writing to before 12:00 p.m. Eastern Time on Friday, June 10, 2016, will receive a full refund for fees paid.

Are attendee substitutions permitted?

If you registered but are unable to attend Engage and cannot cancel your registration, you may substitute another employee from your company at no additional charge. Please send notification of your change via email to no later than 12 p.m. Eastern Time on Friday, June 10, 2016. Please be sure to include the new attendee's name and contact information. You will receive an email confirmation once the change has been received and processed.

Can I bring a guest?

The Engage conference is for Verint customers and partners only. Guests are not permitted to attend sessions or evening events, with the exception of the customer appreciation event on Wednesday. There is a $100 guest fee to cover the cost of food, beverage, and entertainment at this event. You can purchase a guest event pass when you register.

What is the attire for the conference?

Conference attire is business casual. We recommend you bring a sweater, as meeting room temperatures vary.


Hotel and Transporatation

Does Verint have a room block at the hotel, and how do I reserve a room?

A special room rate of $199 per night is available through June 10, 2016. Click here for online reservations or call 1-877-865-5320 and reference the Verint Engage Global Customer Conference for the group rate.

Which airport should I fly into?

O’Hare Airport (ORD) is recommended. The airport is approximately 19 miles from the hotel.

What are the driving directions from the airport to the hotel?

Click here for driving directions from the airport.

Does the hotel offer a shuttle service?

The hotel does not offer shuttle service to and from the airport. Taxi and limousine service, car rentals, and several shuttle services are available at the airport. Verint does not provide transportation to and from the airport.

Does the hotel offer free WiFi?

Hilton Chicago features free WiFi access in the lobby area, SNAX and 720 South Bar and Grill. Each of the Hilton Chicago hotel rooms features an in-room computer with WiFi access available for a nominal fee.



What types of sessions can I expect?

Sessions will address a broad range of topics, including case studies, industry best practices, overviews of Verint solutions (including those from KANA and Telligent), tips and techniques, and more.

Do you offer training classes at the conference?

Yes, we offer pre-conference training sessions to help attendees make the most of their conference trip. These sessions are designed for system users and administrators and are available for an additional fee. You must register in advance to attend these training sessions, and space is limited. Click here for more information.

What are the scheduled events during the conference?

Please refer to the agenda to see a summary of the events of the conference.

Are you looking for conference speakers?

If you are interested in speaking at the conference, please submit a speaking proposal to or email us at Speakers receive a complimentary conference pass.



Whom should I contact if I have special dietary needs?

There is a section on the conference registration form for special requests. Please complete this section upon registering or email

What opportunities are available to sponsor the conference?

Numerous sponsorship opportunities are available to Verint business partners. Please contact Dawn Greene at for a list of sponsorship opportunities.

What if I still have questions about Engage?

For more information, please contact us at


Any further questions, please contact us at