2026 Global Customer Award Winners
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Verint Engage 2026 Brought Together the Leaders Redefining CX
The CX event of the year
Thank you to everyone who joined us in Las Vegas for three days of practical innovation, breakthrough insights, peer-to-peer collaboration, and candid conversations about the AI Reality Check – and what it means for the future of customer experience.
Verint Engage 2026
Verint Engage 2026 brought together CX leaders, innovators, and practitioners for three days focused on the future of customer experience and the AI Reality Check facing organizations today. Through expert insights, customer success stories, and hands-on innovation, attendees explored how to close the gap between AI investment and measurable business outcomes – moving beyond experimentation to deliver real results at scale.
Global Customer Awards
Honoring brands using CX Automation to drive extraordinary outcomes
Verint’s Engage Global Customer Awards celebrated individuals and organizations using Verint solutions to achieve extraordinary business outcomes. By harnessing data, AI, and bots, these customers elevated the customer experience while driving operational efficiency. Awards were presented across several categories, honoring innovation, impact, and leadership in customer engagement.
Excellence in Elevating Experience
- PLATINUM: Aetna, a CVS Health Company – Beth Linthicum
- PLATINUM: Navy Federal Credit Union – Brian Burgess
- GOLD: Progressive – Shannon Early
- SILVER: Banco Popular Puerto Rico – Gabriela Diaz
Increased Agent Capacity
- PLATINUM: The Cigna Group – James Higley
- GOLD: Navy Federal Credit Union – Jeffrey Bretana
- SILVER: AMN Healthcare – Callie Lewis
Accelerated Insights with AI
- PLATINUM: New York Life Group Benefit Solutions – Steve McCoy and Jose Abad Galindo
- GOLD: MSC Industrial Supply – MSC Workforce Optimization Team
- SILVER: WCB Alberta – Allison Peterson and Natalie Zarowny
Supercharged Self-Service
- PLATINUM: Columbia Bank – Laura Green
- GOLD: A national multiline insurance agency
- SILVER: GreenShield – Stephen Blair
Extraordinary Innovation
- PLATINUM: BT Group – Anthony Cass
- GOLD: Enel – Gabriel Grande
- SILVER: Sanford Health – Sean Vandewalle and Jason Wagner
Excellence in Elevating Experience
- PLATINUM: Aetna, a CVS Health Company – Beth Linthicum
- PLATINUM: Navy Federal Credit Union – Brian Burgess
- GOLD: Progressive – Shannon Early
- SILVER: Banco Popular Puerto Rico – Gabriela Diaz
Increased Agent Capacity
- PLATINUM: The Cigna Group – James Higley
- GOLD: Navy Federal Credit Union – Jeffrey Bretana
- SILVER: AMN Healthcare – Callie Lewis
Accelerated Insights with AI
- PLATINUM: New York Life Group Benefit Solutions – Steve McCoy and Jose Abad Galindo
- GOLD: MSC Industrial Supply – MSC Workforce Optimization Team
- SILVER: WCB Alberta – Allison Peterson and Natalie Zarowny
Supercharged Self-Service
- PLATINUM: Columbia Bank – Laura Green
- GOLD: A national multiline insurance agency
- SILVER: GreenShield – Stephen Blair
Extraordinary Innovation
- PLATINUM: BT Group – Anthony Cass
- GOLD: Enel – Gabriel Grande
- SILVER: Sanford Health – Sean Vandewalle and Jason Wagner
2026 Engage Global Partner Awards
Verint’s Global Partner Awards honored organizations that delivered outstanding customer success using Verint solutions. Winners were selected for their expertise, proven results, and commitment to driving tangible AI-powered business outcomes through the Verint Open Platform. Recognized across consulting, sales, and marketing, these partners played a key role in helping brands unlock real value with AI.
2026 Global Partner Award Winners
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Global Winner
- Global Partner of the Year – Five9
North American Winners
- North America Partner of the Year – Cisco
- Public Sector Partner of the Year – TTEC Digital
- North America Rising Star of the Year – Sandler Partners
- CX Automation & Innovation Award – SPAR Solutions
Latin American Winners
- Latin America Rising Star of the Year – Cisco LatAm
- Latin America CX Automation Award – Avaya LatAm
- Latin America Innovation with AI & Bots – Datagrama Comunicaciones
Global Winner
- Global Partner of the Year – Five9
North American Winners
- North America Partner of the Year – Cisco
- Public Sector Partner of the Year – TTEC Digital
- North America Rising Star of the Year – Sandler Partners
- CX Automation & Innovation Award – SPAR Solutions
Latin American Winners
- Latin America Rising Star of the Year – Cisco LatAm
- Latin America CX Automation Award – Avaya LatAm
- Latin America Innovation with AI & Bots – Datagrama Comunicaciones
Thank you to our 2026 Sponsors
Platinum Sponsors
Gold Sponsors
Brand Sponsors