Verint Customer Self-Service
Empower Your Customers to Self-Serve
Increase your agent and self-service team capacity with market-leading, AI-powered self-service solutions.
Verint客户的AI业务成果
$25M
A hotel chain increased containment by 60% across 14 million voice and digital interactions.
30% Revenue Increase
A travel company achieved 95% containment and a 30% increase in revenue per booking after deploying Verint Intelligent Virtual Assistant (IVA).
更强、更快、可衡量的AI成果
提升座席处理能力
Reduce the need for assisted service by enabling customers to self-serve with intelligent virtual assistants, crowd-sourced community content, and seamless access to knowledge sources.
Improve CX Metrics
Quickly and effortlessly improve customer satisfaction by resolving customer issues and driving revenue with self-service solutions.
Increase Revenue Per Interaction
Verint IVA can augment or replace existing agent workflows with agentic AI, enabling agents to complete transactions autonomously.
Automate Customer Interactions Across Channels
Boost Call Containment and Agent Capacity
Volaris如何利用自助服务来处理85%的互动
Empower Agents and Customers with AI-Powered Knowledge
Verint Community
Discover How AI is Changing Self-Service
Brands using AI have better first contact resolution, improved containment rates, and are much more confident in their ability to meet future customer expectations.
阅读完整报告，了解品牌如何部署人工智能进行自助服务以及其进一步投资计划。
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客户自助服务资源
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