Verint Speakers in June: Overcoming Silos and Achieving CX Automation Across All Customer Engagements

Susanne Pitts May 30, 2024

Automation for Contact Centers: Verint Open Platform

June 2-6; Cisco Live, Las Vegas, Nevada

Join Verint’s Tom Golino, Partner Business Manager, Wednesday, June 5 at 3:30 PDT. Join Tom as he discusses how the Verint CX automation platform compliments and integrates seamlessly with the Cisco CCaaS offering—and how our start-anywhere approach offers flexibility for current Cisco customers. Learn about how AI plays a key role in this partnership and learn more about bots—and what they can do to help organizations reach their business goals. 

Making the Move—Radial’s Journey to Verint Cloud

June 3-6; IQPC Customer Contact Week, Las Vegas, Nevada

Join Radial’s Robin Gomez, Customer Care Innovation Director, and Verint’s Daniel Ziv, VP, AI and Analytics, on June 5 at 1:45 PDT. Upgrade an on-premises solution or migrate to the cloud? This is a dilemma that many organizations still face. In this session, Radial, a leader in omnichannel ecommerce technologies and operations, shares its journey to the cloud—from lessons learned to opportunities found to benefits gained.

Learn how you can take advantage of the Verint Open Platform to achieve AI outcomes and CX automation now, while migrating to the cloud at your own pace with no disruption. 

Verint ‘Citizen First’ Public Sector Summit

June 12; Hilton Washington, D.C. National Mall at the Wharf

Join Verint’s Ken Kralick, Director of Sales, Public Sector, Scott Montgomery, VP Public Sector,  SLED, and David Moody, VP & GM Citizen Engagement and Case Management Professional at 9:30 a.m. ET. Other notable speakers will join this panel from:

  • Amazon Web Services (AWS)
  • City of Tulsa
  • American College of Cardiology
  • College of American Pathologists
  • BJC Healthcare

This summit will address key trends such as navigating budget constraints with CX automation and leveraging AI for service delivery. Come explore strategies and technologies to drive efficiency, innovation, and trust in the public sector.

Best Practices to Make Every Agent Your Best Agent

June 12; CRMXchange: The Contact Center Virtual Conference

Join Verint’s Nicole Nevulis, Sr. Director, Global Go-To-Market Strategy, and Trent Isaacs, Sr. Director, Go-to-Market-Real Time Work, at 2 p.m. ET. The performance of contact center agents fluctuates, resulting in unpredictable business outcomes and an uneven customer experience. In this session, we discuss the art of transforming every agent into a star performer. You will:

  • Discover expert strategies to equip your agents with the tools they need to excel, helping to ensure seamless interactions and exceptional service delivery
  • Gain invaluable insights on how to accurately gauge, enhance and retain top agents.
  • Learn the best ways to accurately measure and improve agent performance.

Don’t miss this opportunity to hear real-world customer success stories and actionable tips that will help improve the quality, performance, and efficiency of your contact center operations.

Contact Center Transformation with AI and Automation

June 12; DestinationCRM Webinar

Join Coveo’s Devin Poole, Sr. Product Marketing Manager, and Verint’s David Singer, Global Vice President, Go-to-Market Strategy, at 2 p.m. ET. The future of customer service has arrived, powered by artificial intelligence and automation. The contact center is poised for a transformational period, promising cost-efficiency and enhanced customer and employee experiences.

Join these experts to discover how you can unlock the full potential of your contact center transformation by:

  • Elevating CX while reducing costs with CX automation
  • Deploying AI enterprise-wide for rapid ROI
  • Delivering secure, accurate generative answers
  • Previewing in-production examples of generative solutions. 

Harness Behavioral Data in Your Contact Center

June 13; Charting a Path to CX Automation in Your Contact Center (webinar series)

Join Verint’s David Singer, Global Vice President, Go-to-Market Strategy, and John Clark, Vice President, Go-to-Market Strategy, at 1 p.m. ET. Understanding behavioral data is critical to the success of your contact center. Every time a customer interacts with a brand, new behavioral data is created—including interaction data, experience data, and workforce performance data. Typically, this data is stuck in silos and inaccessible to your contact center—however, this data is tremendously valuable to understand what is happening across your enterprise at a deeper level to drive outcomes for your business.

In this webinar you’ll learn how Verint can capture this behavioral data from multiple data silos across the enterprise to achieve significant ROI for your organization. With the Verint Engagement Data Hub, you can:

  • Gain a deep understanding of the behaviors of your customers, employees, and bots in real time.
  • Continuously train Verint specialized bots for the highest accuracy and effectiveness.
  • Freely access and export behavioral data for use in your broader enterprise data strategy. 

Win/Win: How Brands Can Improve the Customer and Agent Experience with CX Automation

June 14; Verint LinkedIn Live session

Join Dan Gingiss, Chief Experience Officer, The Experience Maker, and Verint’s Jason Valdina, Senior Director, Go-to-Market Strategy for Digital Engagement Channels, at noon ET. Join this insightful discussion on how brands can simultaneously improve both the customer and agent experience with CX automation. 

Streamline Your Contact Centers with Verint’s Intelligent Bots

June 18; Verint Webinar

Join Verint’s Atul Gupta, Director, PreSales, and Prashant Pandey, Head of Analytics, at 5 p.m. IST (7:30 a.m. ET). In this session, you’ll discover how Verint bots can:

  • Free up valuable agent time: Automate tasks such as call summaries (Wrap-Up Bot) and intelligent call routing (Transfer Bot), allowing agents to focus on what matters most—your customers.
  • Reduce risk and improve quality: Proactively identify high-risk calls (Call Risk Scoring Bot) and help ensure consistent service delivery with real-time feedback (Quality Bot).
  • Unlock valuable data insights: Gain a deeper understanding of your customer interactions with the Data Insights Bot.
  • Protect sensitive data: Safeguard customer privacy with the PII Redaction Bot, which automatically detects and redacts sensitive information.
  • Empower your agents: The Knowledge Suggestion Bot intelligently surfaces relevant knowledge base articles, ensuring agents have the information they need to deliver exceptional service.

Achieve CX Automation Across All Customer Engagements: Elevate Your CX with Seamless Automation

June 20, DestinationCRM Webinar

Join Maribel Lopez, Founder & Principal Analyst, Lopez Research, and Verint’s Heather Richards, VP, Go-to-Market Strategy, at noon ET. The only way to meet rising customer expectations, without blowing your budget, is through CX automation. But how do businesses achieve CX automation across a seemingly disparate array of engagement channels? Webinar attendees will learn:

  • How the Verint Digital and Voice Containment Bots work across every channel to enable self-service.
  • How intelligent routing uses context to ensure interactions are distributed to the right resource.
  • How a unified agent workspace provides the platform for delivering seamless service across digital and voice channels.
  • How unifying omnichannel engagement data makes it easy to generate actionable CX insights.

We MUST Overcome the Silos: Pushing Past the Walls That Have Been Put Up Across Your Business

June 24; Future Branches Boston

Join Verint’s Jackie Hudson, GVP & GM, Branch Workforce Solutions, and Ralph Scannell Jr, SVP, Senior Strategy Leader Transformation Management, City National Bank, and Brian McEvoy, SVP, Retail Banking, Webster Five, at 11:10 a.m. ET. The retail banking ecosystem is complex and involves many departments working together and sharing information.

Customers don’t want to see silos—they expect a seamless experience across all channels. How do you set up your organization internally to make sure that constant communication is flowing across the channels? Gain an understanding of how to:

  • Pinpoint the departments you need to collaborate with to gain an end-to-end picture of your customer
  • Create common objectives and organizational goals that help departments become better aligned
  • Instill the importance of customer experience across the organization with training and CX advocates
  • Make sure that your customer doesn’t see whatever seams might exist among the channels/silos. 

Rethinking KM for Agility, Efficiency, and Innovation

June 25; KMWorld Webinar

Join Verint’s John Chmaj, Sr. Director, KM Strategy, at 2 p.m. ET. Increasing efficiency and productivity through knowledge sharing has long been the goal of KM programs since their inception. Ensuring the right information is available to workers at the right place and time has been a significant challenge for equally long. Silos, inaccurate and outdated data, lack of user adoption and ease of use—as well as overall complexity—remain key hurdles.

The resulting knowledge gaps are felt across organizations from top decision makers to staff in departments such as marketing, customer service, R&D, and learning and development. Recent advancements in AI and related technologies have opened the door to new capabilities for creating, capturing, finding, understanding and sharing knowledge at organizations. Learn how leading organizations are rethinking KM and the emerging best practices and success factors.