Verint Trust Bot

Verint Trust Bot helps insurance companies more efficiently detect and prevent fraudulent claims in the contact center – all while providing great customer experience. It uses secure and explainable AI to analyze the transcription of each call and looks for behavioral features such as hedging and disfluency that may suggest credibility issues. As a result, it helps reduce investigation time and lets agents focus on the customers. Trust Bot helps insurers speed up settlements for genuine customers, enhance fraud protection and operational efficiency, and improve customer and employee experience.