Today’s Decisions that Will Drive Tomorrow’s Contact Center Success

The contact center game has changed — fast. How do you make sense of the rapid technology changes? Is there a way to prioritize the kinds of advancements that deliver measurable outcomes?

In the coming years, AI will redefine the contact center — shifting its purpose from basic call handling to serving as a strategic pillar within a broader enterprise customer experience (CX) ecosystem.

Since contact center leaders have the most experience understanding customers and how they behave, their role will be essential in this new CX-focused future.

This on-demand webinar dives into how choosing the right platform gives you the tools to elevate your capabilities across journey management, knowledge management, and smarter data use to become strategic business drivers — not just of the contact center — but of the entire enterprise.

Speakers

Keith Dawson
Director of Research, Customer Experience
ISG Software Research

David Singer
Global Vice President, GTM Strategy
Verint