Verint Quality Bot helps Alex automate his compliance workflows and evaluate up to 100 percent of customer interactions. Using the power of AI, Verint Quality Bot scans every call and digital interaction, flagging violations, inconsistencies, and risky behaviors. Instead of reactive audits, Alex now has proactive oversight and better visibility into potential compliance breaches.

Before adding AI and automation to compliance workflows, issues surfaced only when they caused a problem. This imposed risk for the organization’s reputation, exposed the company to hefty fines, and put significant stress and pressure on the compliance teams.

Adding Verint Quality Compliance Remediation further increased Alex’s team’s efficiency. When Verint Quality Bot flags a suspicious interaction, it is automatically routed to the appropriate supervisor for review and immediate action. This proactive approach has reduced the time and effort needed to resolve issues and demonstrates due diligence to auditors and regulators. Instead of reactive compliance, Alex can now proactively resolve and consistently address issues before they escalate.

Alex has tried to track agent adherence and compliant behavior before, but anecdotal insights mined from interaction transcripts didn’t provide him with a clear view of patterns or agent performance.

Verint Quality Bot doesn’t just flag problems – it provides actionable insights. Alex can now see which agents or teams are struggling with specific compliance behaviors and work with supervisors to deliver targeted coaching. This transparency has built trust and reduced employee disputes, and the data has helped mitigate risk and drive continuous improvement.