Recognizing the Positive: Changing the Culture of 911

In public safety, we often focus on the hardest parts of the job: the stress, the burnout, the staffing challenges. But what about the good? The lives saved, the calm in the chaos, the teamwork that keeps communities safe?
Join us LIVE for a powerful conversation on how positive recognition and intentional quality programs are reshaping morale in 911 centers. You’ll learn:

• How Positive 911 began and gaining momentum nationwide
• How to use QA/QI for coaching and encouragement
• How automation can help uncover and celebrate success
• How agencies can start building a culture of encouragement to lift morale and reduce burnout

Speakers:

Alyssa Eichholtz, ENP – Co-founder of Positive 911, Public Safety Telecommunicator, Asst. Supervisor, and PIO at Hancock County 911

Casey Rives – Public Safety Solution Consultant at Verint, NENA Wellness Co-Chair, ICCRA Advisory Board, former 911 Dispatcher

Malia Garcia – Marketing Manager at Verint