Navy Federal Credit Union

Open to all Department of Defense and Coast Guard Active Duty, veterans, civilian and contractor personnel, and their families, Navy Federal Credit Union is the world’s largest credit union. A 10-time recipient of the FORTUNE 100 Best Companies to Work For award, it serves more than nine million members through a global network of 343 branches and a workforce of over 18,000.

Leveraging Verint Workforce Engagement solutions to deliver innovative, enterprise-scale customer engagement across the organization – from the contact center and branch operations to lending and collections – the credit union is able to effectively scale to meet customer demand while reducing operational costs through automation and improving revenue.