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  - Forecasting and Scheduling WFM across all touchpoints
  - Quality and Compliance Enhance performance & reduce risk
  - AI-Powered Routing Universal routing, based on context
  - Telephony & Digital Channels Deliver omnichannel customer experiences
  - Analytics and Insights Speech, text & desktop analytics
  - IVA for Voice & Digital Seamless self-service at scale
  - Knowledge Management Consistent & compliant answers
  - Voice of the Customer Cross-channel CX insights
  - Financial Compliance Trading and financial services compliance
  - Fraud and Security Solutions Improve bank security investigations
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  - Shift to One Workforce Increase CX capacity, flexibility, and agility
  - Improve My Service Quality Total quality across all customer touchpoints
  - Understand My Potential ROI Evaluate your potential ROI
  - Move to the Cloud Innovate faster and avoid IT hassles
  - Move to an Open CCaaS Platform CX automation with a modern CCaaS
  - Increase CX Automation Drive ROI with specialized bots
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  - 20 Largest Police Departments in the U.S. and Tech Advancements
  - Verint Wins $7 Million Contract to Deliver AI Business Outcomes for Fortune 500 Brand Customer to Increase CX Automation with Hybrid Cloud and Four AI-Powered Bots
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