Webinar

Key to Stellar CX? Call Center and Back Office Integration

Everyone Owns CX

Contrary to popular belief, customer experience is not the sole responsibility of the contact center – all parts of your organization impact CX, including your back office. In fact, back-office errors and delays are a Top 3 cause of customer dissatisfaction and drive 17% of contact center calls.

In this on-demand webinar to learn how:

  • Back-office and call center integration improves CX
  • Capacity planning across contact center and back office can improve operational efficiencies
  • Best-in-class organizations are extending WFM and Performance Management into their back offices

Watch now to hear Verint expert, Nicole Nevulis, Sr. Director, Go-to-Market Strategy, explore this topic.

Speaker

Nicole Nevulis

Nicole Nevulis
Global Sr. Director, Go-to-Market Strategy, Back-Office WFM, Verint
A pioneer in transforming back office operations with workforce optimization, Nicole provides leadership to customers, partners, and colleagues globally to help organizations realize the benefits of digital transformation in their operations.

Watch now

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