First National Bank Increases the Number of Sales Calls Evaluated by 1400% with Verint Quality Bot

Discover how First National Bank (FNB) is supercharging their contact center operations with automated quality management. By leveraging the AI-powered Verint Quality Bot, South Africa’s oldest bank ensures consistently high contact center quality, improved customer experience (CX), and enhanced compliance with both internal processes and external standards and regulations.

In this video, you’ll learn how FNB is supercharging their quality and compliance strategy with advanced AI. Witness the impressive business value driven by AI-powered automated quality management, including a remarkable 1400% increase in the number of sale calls evaluated, a 15% boost in compliance scores, and a 4% improvement in customer experience (CX) scores when combined with other Verint bots.