Webinar

Drive Self-Service Containment with the Next Generation of IVR and IVA

With the volume of inbound customer interactions continuing to increase each year, businesses need to unlock the value of self-service solutions to help serve customers quickly and effectively while helping to reduce support costs.

The Verint Voice and Digital Containment Bots use NLU-based AI to efficiently automate conversations with customers across digital and voice channels. Watch this webinar to learn more about how these bots can help you:
  • Provide personalized self-service experiences.
  • Resolve more customer inquiries without an agent.
  • Seamlessly escalate the right requests to assisted service.
Watch on-demand to hear Heather Richards, Brian Yang and Mike Bookey share more details on how to get started.

 

Speakers

Heather Richards

Heather Richards
Vice President Go-to-Market Strategy
Verint

Brian Yang

Brian Yang
Sr. Director, Product Management
Verint

Mike Bookey
Mike Bookey
Sr. Manager, Content Marketing
Verint

Watch now

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