Verint Named Customer Experience Management Leader in New ISG Research

The evolution of customer experience (CX) as a competitive differentiator — and the market disruption caused by AI — is bringing about a shift in how organizations purchase and deploy contact center technology.

But in a crowded market, what factors should influence your purchasing decisions?

In this Customer Experience Management (CXM) Buyers Guide, ISG Research assess how software providers address enterprise CX requirements including analytics, customer journey management, knowledge management, CRM platform support, operational resource management, and process control and optimization.

Make smarter buying decisions with the latest ISG analysis.

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Read the ISG Research Buyer's Guide

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The resource you requested is on the way, ISG Research: 2025 Customer Experience Management Buyers Guide. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.

Verint Named Leader in Customer Experience Management Software

As one of the highest-performing vendors, Verint is named a Leader and rated Exemplary for meeting overall product and customer experience criteria.

 

 

ISG 2025 Customer Experience Management Buyers Guide quadrant chart

Choose the Right Platform For Exceptional CX

Verint is proud to announce that Verint Open Platform ranked in the top three in overall scoring in ISG Research’s recently published Customer Experience Management Buyers Guide.

The Customer Experience Management (CXM) category combines business applications and tools across departments that impact customer outcomes. It is a suite of applications built on a common platform that offers a complete view of customer activity.

ISG 2025 CXM buyers guide overall results table

Verint Open Platform

The open nature of Verint helps to provide capabilities no other vendor can offer:

  • Flexible: Keep the existing solutions that work for you, in the cloud or on premises.
  • Modular: You don’t have to go through a risky and disruptive rip-and-replace project.
  • Future Proof: Use new AI models from any source so your platform will never become outdated.

Leverage an open platform with data and AI at the core to increase CX Automation and deliver AI Business Outcomes. Now.

improve cx with transcription bot and call center agents

Drive AI Outcomes. Now.

Reach out to see how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.

 

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