Real-Time Coaching Bot
You need each of your agents to perform like your very best agents. Yet many often struggle with issues that impact their level of performance. With Verint Real-Time Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it — but only when they need it — elevating their performance and delivering significant ROI.
Drive AI business outcomes with improved agent performance
Real-time assistance for agents is more critical now than before. With many contact center agents working from home, it is more difficult to monitor them, and more difficult for them to summon assistance when needed.
Verint Real-time Coaching Bot provides the monitoring and assistance your agents need, based on your business priorities, so you can:
- Reduce customer churn
- Improve customer experience
- Reduce escalations
- Reduce costs
Rapid and significant ROI
By delivering focused guidance to an agent who may be struggling with communicating the right product information, policies, and procedures, or just dealing with an unusual or difficult customer situation, organizations like yours have seen significant results including:
- 20 second reduction in call duration per transaction
- 10% improvement in sales conversion
- 10% improvement in retaining at-risk customers
- 100% adherence with compliance standards
- 20% improvement in CSAT/NPS
How Verint Real-Time Coaching Bot works
The Verint Real-Time Coaching Bot listens to conversations in real-time and uses AI to notify and assist employees and supervisors about ways to handle a call more effectively. The Real-Time Coaching Bot is trained on your specific interaction and agent data in the Verint Data Hub, so it gets smarter and more effective over time.
Increase CX Automation with Verint BotsReal-world proven results
Let’s take a look at the ROI a 1,000 agent contact center achieved after deploying the Coaching Bot for 500 agents at a cost of $250K per year:
- $1.2 M in savings by reducing AHT by 20 seconds
- $2.5 M in savings due to increased revenue from 100 additional conversions per agent
- $3.7 M in total annual savings — 15x ROI
What would results like these mean for your organization?
Learn moreHappier and more confident agents are better agents
There’s no denying that agents perform best when they are confident they are able to correctly answer customers’ questions and address their concerns. But, supervisors aren’t always readily available to help.
The Real-Time Coaching Bot delivers the support agents want and need in real-time — without disruption. It’s designed to only guide the agents who need it — helping to elevate agent performance in your specifically targeted areas.
See what happens when every one of your agents is performing at the top of their game and delivering results in terms of improved CX, compliance, and increased revenue.
Easy to deploy. Easy to get started.
Why not try it for yourself? Here’s how easy it is to get started and be up and running in 30 days with no operational disruption:
- Start with one coaching area – easy to add more over time
- Identify agents who need assistance for each coaching area
- Embed a coaching side-bar to your existing agent desktop
- Flexible per agent or usage-based pricing
Discover how our Real-Time Coaching Bot delivers AI Business Outcomes, so every agent performs like your best agents.
Customer success stories
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
Contact us about Real-Time Agent Assist today!
Thank You
Thank you for your request. A Verint team member will follow up with you soon.