Jumpstart Your AI Journey in the Contact Center with Five9 and Verint
August 5, 2025
For organizations just beginning to explore AI in their contact center, the path can often feel overwhelming. Where do you start? And how can you quickly prove the value?
That’s where the partnership between Five9 and Verint shines. Together, we offer a simple, practical, and proven way to get started with AI in your contact center—delivering real outcomes instead of theoretical projects.
Introducing AI to your contact center doesn’t have to mean long, complicated science experiments.
Five9 and Verint Are the Right Combination for Results
Five9’s Intelligent CX Platform, combined with Verint’s plug-and-play AI-powered bots, gives you a ready-to-use solution that immediately addresses real business challenges. Concerned about maintaining data privacy in your transcripts? Verint PII Redaction Bot is for you.
Unable to scale your QA staff to effectively improve agent performance? Consider Verint Quality Bot. You don’t have to recruit multiple vendors or piece together countless point solutions—the integration is seamless and cloud-native, powered by Five9 VoiceStream for real-time, secure conversational data streaming.
Our Approach for AI Adopters Is Based on Real-World Experience
Based on our experience working with the largest Fortune 500 companies, we’ve observed that AI adopters benefit from this strategic approach:
- Start with insight: Use Five9’s AI Insights and/or Verint’s Data Insights Bot to understand where your biggest bottlenecks and opportunities lie.
- Apply targeted bots: Once you identify specific pain points—whether it’s protecting customer data with Verint’s PII Redaction Bot or improving workforce management with Verint’s TimeFlex Bot—deploy precise AI tools that deliver clear, measurable benefits.
- See immediate ROI: By focusing AI deployments on known challenges, you skip the guesswork and scientific experimentation and go straight to impactful results that improve customer experience and agent productivity.
The Five9 and Verint partnership offers newcomers to AI a trusted, guided, and scalable solution that grows with your business. With over a decade of joint innovation and deep integration, Five9 and Verint make AI adoption approachable, effective, and secure from day one.
If you’re ready to move from AI curiosity to confident action, explore the Five9 and Verint solutions designed to simplify your AI journey and empower the future of your contact center.
Learn more about the partnership and get started here: Verint in the Five9 CX Marketplace and Five9 on Verint’s site.
Email: tim.richter@five9.com
LinkedIn: Five9: Overview | LinkedIn
Website: https://www.five9.com