CX Today: Customer Experience Management: Trends, Tips & Tools
August 27, 2025
As both the speed of business and customer demands continue to increase, many CX leaders are reviewing the broader customer journey lifecycle and considering how other teams’ actions affect them.
Communication silos have never been good—now there’s more at stake than ever.
Companies are now aligning their objectives and collaborating across departments to design, deploy and manage customer journeys. The exceptional ones may even share intelligence, technologies and more to make the customer experience truly memorable.
CX Today recently invited four CX specialists to weigh in, including Verint’s Ram Swery, Vice President, Go-To-Market and Consulting Services.
See what CX management trends, tips and tools for 2025 and beyond Swery and other experts shared.