Industry-Specific AI Agents
Verticalized AI Agents Deployed with a Single Click.
Ready-to-Use IVAs
Verint IVA includes powered AI agents that come already trained on hundreds of specific industry use cases.
You don’t have to start from scratch – you can deploy your AI agent with just one click from within IVA Studio – a no-code UI that allows you to design, test, deploy, and update new workflows in hours, not months. You can then immediately begin delivering a better self-service experience to your customers while also improving your agent workflows in order to increase agent capacity.
These specialty AI agents can handle tasks from end-to-end, so customers get quick resolutions rather than tying up your contact center employees . The result? You can immediately save millions in your contact center by boosting containment.
Healthcare Assistant
Verint’s Healthcare Assistant comes pre-trained on healthcare industry needs, including pharmaceutical and health insurance. This provides a medical assistant around the clock, all with a warm, human-like bedside manner. It’s also HIIPA-compliant and includes safeguards to protect patient privacy.
On day one, Verint Healthcare Assistant can help customers:
- Refill a prescription
- Inquire about a bill or insurance claim
- Find the right provider and book appointments
- Find follow-up information after receiving care
- Answer questions about insurance coverage and deductibles
Travel Assistant
Verint Travel Assistant is already in use by some of the world’s leading travel and hospitality brands. Easy to adjust and tune in IVA Studio, this virtual assistant takes the stress out of travel by providing immediate resolutions to even the more complicated customer needs.
With Verint Travel Assistant, your customers can:
- Rebook a missed flight or train trip
- Inquire about loyalty programs and redeem points
- Find a hotel room that fits a customers’ specific needs
- Proactively alert customers of travel changes
- Upgrade existing reservations
Financial Assistant
Verint Financial Assistant already knows how to handle hundreds of financial requests within voice and digital channels, so customers get the outcomes they need while also knowing their finances are safe and secure.
With Verint Financial Assistant, you can:
- Apply for a credit card
- Change sensitive account information
- Transfer funds or pay bills
- Change investment options
- Inquire on possible fraudulent charges
Retail Assistant
With more returns and order changes than ever, Verint Retail Assistant can drive next-level containment to cut your contact center costs while still meeting customer expectations.
With Verint Retail Assistant, you can:
- Manage returns
- Deliver user guides and other documentation
- Troubleshoot product issues
- Offer upgrades and upsells within the agent
- Use image processing to assess product damage for warranty issues
Customize For a Different Industry
Even if Verint doesn’t have a pre-built AI assistant for your industry, we are able to deliver a customized AI agent that’s been trained on industry use cases. These bots can then be augmented with generative AI through Verint Answer Bot to give your customers information and resolutions that are specific to both your industry and your brand.
Verint AI agents are built in our low-code visualized environment – Verint IVA Studio – where even non-technical users can easily build, test, and deploy a virtual assistant, while also monitoring real-time dashboards to evaluate the bot’s performance.
Introducing Value Dashboards
Understanding the impact of your AI solutions is essential. With Verint IVA, you gain access to Value Dashboards, a feature designed to help you monitor the return on investment (ROI) of your AI initiatives.
These dashboards provide insights into what your customers are asking, where they may encounter obstacles, which interactions are delivering the most value, and where there may be additional opportunities to maximize your ROI.