Parloa
Parloa is an AI Agent Management Platform helping enterprises design, deploy, and orchestrate reliable AI agents—driving natural, scalable conversations and long-term customer value across the full lifecycle.
Why partner with Parloa
Parloa is an AI Agent Management Platform built for enterprise contact centers facing the rising complexity of fewer resources, leaner teams and shifting customer expectations. With fast time-to-value and enterprise-grade performance, Parloa enables brands to design, deploy, and manage reliable AI agents across the full lifecycle. Unlike legacy tools, Parloa orchestrates accurate, adaptable AI agents that evolve with business needs- driving engaging, natural conversations across voice and chat. With Parloa, enterprises trust that every customer interaction becomes a lever for long-term growth. Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa has offices in Berlin, Munich, and New York.
Parloa and Verint have partnered to deliver an enterprise-grade solution designed for this hybrid future. From forecasting and scheduling to quality assurance and continuous improvement, CX leaders can now manage every agent—AI or human—side by side, in a single system built for real business impact. With this joint solution, brands can:
- Design & integrate AI agents
- Simulate & evaluate their performance before go-live
- Deploy, automate & scale agents into production
- Analyze and improve agent performance through quality management
- Forecast, schedule, and manage a hybrid workforce