OutPLEX
OutPLEX provides contact center and BPO solutions to companies from SMB to Enterprise scale, leveraging 23 years of experience in the field.
Why partner with OutPLEX
OutPLEX and Verint have partnered to bring to market a one-stop solution that includes best-in-class software and labor to improve CX outcomes. OutPLEX delivers value through expertise in deploying and tuning automation to accomplish client business objectives, in combination with a regionally diverse lineup of BPO offerings to fit any project. The partnership between OutPLEX and Verint offers your company the opportunity to reimagine their CX, using AI and human agent workflows to optimize efficiency while improving experience metrics.
Bringing these tools together under one partnership means all parties are aligned on your business’s strategic goals. OutPLEX’s accomplished tuners can help your organization get the most out of Verint’s powerful Channel Automation and IVA products. Verint’s Agent Assist allows each agent to work more efficiently on the type of questions that require human intervention. The bottom line is delivering greater CX productivity for each dollar spent, while maintaining the highest standards of quality in every interaction.
Whether your team are experienced in the BPO world or just getting started with outsourcing CX functions to focus on your core business, the partnership between OutPLEX and Verint is the simplest way to solve a complicated problem.