IntelePeer

Powered by AI, IntelePeer’s Communications Automation Platform (CAP) automates digital customer service capabilities, delivering modern customer experiences and improving business communications.

Why partner with IntelePeer

 

Why partner with IntelePeer

AI-driven Communications Automation Platforms create new user experiences that use low-effort workflows to automate complex processes for employees and make it easy for customers to get what they need instantaneously. Key benefits include:

  • Omnichannel engagement and automation: Provides the ability to automate all forms of communication, independent of channel.
  • Ready-to-use AI: Personalized experiences using AI, which drive improved CX and manage the customer journey.
  • Insights and analytics across all data sources: Captures all customer interactions to quickly turn communications content into predictive, decision-making insights. Offers a unified view of every customer interaction throughout the enterprise and contact center providing insights into communications across channels with robust reports and dashboards.
  • Business value: reduce call handle time, improve CSAT/CX with increased first call resolution, enterprise-wide omnichannel interaction containment and routing, and human-like interactions resulting in faster self-service.
  • Low-effort development: Able to visually translate an organization’s vision for communications into reality — no programming knowledge required. Leverage drag-and-drop workflows and pre-built templates to allow any business user to quickly design and build.