3 Ways Brick-and-Mortar Retailers Can Improve CX

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online.

Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Now the question is: how to get CX right?

This report details three ways you can more effectively capture insights on who is visiting your stores and why, as well as if you are meeting their needs and delivering an exceptional customer experience.