Europe’s Largest Pension Service Transforms Operational Efficiency with Verint Operations Manager

By: Rob Lamoureux

Read how NHS Pensions, responsible for administering the NHS Pension Scheme in England and Wales, leverages Verint Operations Manager to transform operations and drive proactive, rewarding pensions support. With Verint’s expert support and the automation and innovation achieved with Verint Operations Manager, the organization is delivering the pension service every member deserves—while simultaneously transforming operational efficiency.

Overall, NHS Pensions has reduced response time for pension value estimate requests from 40 to 5 days, cut completion time for some tasks from 27 to 17 minutes, addressed a 40% increase in workload and 1,500-task backlog within two months via efficient and effective resource reallocation, and overcome the need to recruit and hire more people.

Read the customer case study.

Robert Lamoureux

Rob Lamoureux is Senior Director, Global Customer Advocacy at Verint with 25+ years of enabling and energizing sales and marketing. He is well versed in orchestrating integrated, multimedia marketing, communications, customer advocacy, and customer success programs that propel brand awareness, accelerate customer demand, retain customer loyalty, and increase sales on a national and global scale. He combines expertise in strategic market planning, organizational leadership, and project management with strong qualifications in campaign program design, new product and service rollout, market launch, and customer experience.

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