Bust Those Silos

How to consolidate and integrate disparate legacy systems / channels whilst introducing new tech quickly and effectively  to drive one holistic view of your customers and customer experience strategy

Resources

Looking for that unified view of your customer? We’ve brought together a range of helpful resources developed from our years of expertise and customer successes. From e-books to white papers, we’ve collated a range of case studies and insights to help shape your own customer experience strategy. Whether you’re looking to unlock the power of data or simply future-proof your organisation with a better understanding of your customer, we’ve got the resources you need.

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Riyad Bank

One of the largest financial institutions in the Middle East and Kingdom of Saudi Arabia uses Experience Management to automate the capture of customer feedback, increasing NPS by 25%. Verint Experience Management provides comprehensive customer and employee experience solutions to Riyad Bank.
Case Study

Experience Quality: A New CX Framework

This eBook is for strategic decision makers—executives, heads of operations, and channel managers—and lays out a unified strategy for improving CX that also raises satisfaction and boosts business benefits.
Ebook

Wesbank

Wesbank, a financial services firm in South Africa, leverages Desktop Process Automation (DPA) from Verint to reduce call volumes by 24 percent (even while the customer base increased by 36 percent), improve first call resolution (FCR) by 16% and increase customer satisfaction.
Video

Vivat

Vivat's 300 contact centre agents handle more than 1.2 million customer contacts each year, mostly via telephone but with an increasing demand for chat.
Video
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Wheatley Group

UK-based housing, care and property management group deploy Employee Desktop and Web Self-Service to provide a rich and personalised customer experience.
Case Study

Verint Cloud Platform

Verint Customer Engagement Cloud Platform elevates every experience with an open approach to customer engagement.
Brochure
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Schedule a Discovery Call

We appreciate that everyone’s schedules are different, much like everyone’s business needs. That’s why we’ve taken the hassle out of booking a workshop with our experts by making these bespoke one-to-one 25-minute calls available from now until September 9th. Simply book a slot that works for you, whether that’s right away or further ahead as part of your post-holiday plans.

Our friendly, knowledgeable experts are on hand whenever you need us, ready to guide you through the next steps and solutions to take your organisation to the next level and supercharge your customer experience.