Verint Channels & Desktop
A Flexible, Differentiated Approach to Omnichannel CX
Deliver smart, seamless customer experiences with an omnichannel desktop that increases agent capacity with AI-powered workflows.
Performances commerciales des clients de Verint obtenues grâce à l’IA
2x Agent Capacity
A travel company reduced AHT from 5 to 2.5 min, doubling agent capacity with Verint digital channels and desktop.
4 M$ économisés
An airline saved $4M in agent capacity using Verint agent desktop, channels, IVA and Agent Copilot Bots
An Open Approach to Engagement Channels & Agent Desktop
Achieve Stronger, Faster, Measurable Outcomes
Power Omnichannel CX
Unify all voice and digital channels in a single agent desktop.
Drive Workforce Orchestration
Utilize a unified workforce to enable blended agents.
Elevate Customer Experiences
Preserve interaction history and context across channels and agents.
Increase Containment
Automate interactions across voice and digital channels with Verint IVA.
Enable AI-Powered Workflows
Augment agent workflows with Verint Agent Copilot Bots.
Complete CX Flexibility
Mix and match AI-powered Verint solutions with existing contact center investments.
Better Customer Experiences. Better Business Outcomes.
-
Orchestrate channels and agents
Unify customer interactions across telephony and digital channels in a single agent desktop for better flexibility, agility, and agent capacity.
Verint Channel Automation enables you to orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility. What’s more, through a unified view of customer interactions agents can provide more consistent and accurate customer responses.
-
Augment your agent workflows
Verint Agent Copilot Bots give your agents the efficiency, insight, and support they need to deliver effortless customer experiences.
Whether it’s reducing after-call work, surfacing knowledge instantly, boosting sales, or improving performance – each bot is designed to automate a specific contact center task increasing your team capacity.
-
Automate interactions on any channel
Deploy Verint Intelligent Virtual Assistant (IVA) on any voice or digital channel to help resolve customer interactions at scale and significantly increase your agent capacity.
By supporting your journey, at your pace with no rip and replace, you get AI outcomes now without disruption. Mix and match AI-powered Verint solutions with existing contact center investments.
-
Engage with your customer on their channels of choice
Customers are reaching out on a wider range of channels than ever before.
With Verint Channel Automation you can choose the CX channels that make the most sense for your customer service strategy, such as Verint Voice Channel, Facebook Messenger, WhatsApp, email, live chat and many more.
How Volaris Uses Self-Service to Contain 85% of Interactions
Related Verint Solutions
Verint Named Leader in CX Management
Commencez sans attendre et constatez rapidement la valeur ajoutée apportée par Verint Channels & Desktop
Featured Channels and Desktop Resources
Il s’agit d’un carrousel avec des diapositives qui ne tournent pas automatiquement. Utilisez les boutons Suivant et Précédent pour naviguer.
L’engagement client commence ici.
Découvrez comment les solutions Verint apportent des résultats commerciaux significatifs dans divers secteurs. Contactez dès aujourd’hui un représentant Verint.
†Si nous vous connaissons grâce à notre annuaire d’entreprises, nous préremplirons le formulaire pour vous.
Ce site est protégé par reCAPTCHA et les Politiques de confidentialité et Conditions de service de Google s'appliquent.
Merci
Merci de votre demande. Un membre de l’équipe Verint vous contactera sous peu.